AddressWhat are we looking for?
We have an exciting opportunity for student client support team members to join our Class Actions practice group in Melbourne or Sydney CBD, working within our growing Client Engagement Team. These positions will be on a casual basis and will require a minimum commitment of three days a week. There will be an opportunity to work additional days at peak periods, including weekends.
Our Class Actions team run claims on behalf of large groups of people, facing similar issues who ordinarily may be unable to access legal services on their own. Class actions run by the practice are diverse in nature and include shareholder, trusts, human rights, medical device and bushfire claims.
These particular student client support roles are working on a dedicated project to administer the settlement of three Consumer Credit Card Insurance Class Actions settled by Slater and Gordon against major Australian banks on behalf of over 1 million everyday Australians who are eligible to participate as group members.
You will work as a member of a dedicated team of student client support team members to respond to group member enquiries in relation to the settlement administration. You will receive comprehensive training on how to respond to group member enquiries and are not required to be studying a legal qualification to apply for these roles.
Your duties will include:
Working in a team of dedicated student Paralegals reporting to a team lead;
Responding to group member enquiries by phone and email;
Record keeping and general administration;
Collating statistics for reporting purposes.
If you are interested in working with us as a student client support team member, please submit your application via this job advertisement. Emailed expressions of interest will be redirected.
What will you bring?
You will be currently studying in second year or above toward a bachelor’s degree, or a graduate or post graduate qualification (any discipline). You will be experienced in customer service or administration roles and interested working on a project to deliver Class Actions settlement funds to hundreds of thousands of every day Australian consumers. A resume and academic transcript is required to be submitted as part of the selection profile for these roles.
The following attributes and skills will assist in your success in the role:
Current university student – studying second year or above toward an undergraduate degree, or toward a graduate or post graduate qualification (any discipline)
Strong academic performance
Excellent communication skills- written and verbal
Call centre experience
Customer service experience in any retail industry
Strong skills in using the Microsoft Office suite
Clerical or administrative experience
Demonstrated time-management, organisational skills and the ability to multi-task
Ability to work autonomously as well as in a team environment
Good judgment to resolve enquiries efficiently or escalate to the team lead as required
Why work for us?
Slater and Gordon is a leading Australian Personal Injury law firm. Our people are passionate advocates for clients, providing a personal and caring service. For their part, our clients value an expert, tailored service from people they can depend on.
We pride ourselves on offering accessible, world class legal services to people from all backgrounds and socio-economic circumstances. We work hard to simplify the legal process for them and provide support and guidance along the way.
At Slater and Gordon you’re exposed to varied and interesting work and the constant opportunity to make a real difference to the lives of everyday people.
Slater and Gordon employees enjoy a genuine opportunity for professional development in an environment that values and recognises high performance.
If you are motivated, hardworking, and enjoy a fast-paced workplace, then consider a career with us. As a firm committed to promoting social justice, our staff value being part of an inclusive and diverse team. Candidates from all cultural backgrounds and social groups are encouraged to apply for this position.
What next?
If you are interested in this opportunity, please apply directly to Slater and Gordon. We prefer to talk with you personally and are not accepting applications from recruitment agencies.
