Parking Technician

Orikan is a world-class provider of a complete range of parking, technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions

Your responsibilities will include, not but limited to:

• Provide technical support, commissioning, and product training to customers (This may involve phone support, email queries)
• Manage and coordinate service requests as quickly as possible and to ensure that no request is lost, forgotten, or ignored.
• Logging all relevant Incident and Service Request details, allocating categorization and prioritization Codes.
• Providing first-line investigation and diagnosis.
• End-to-end monitoring
• Provide resolution where possible or transfer of service requests to second-and third-line support groups, including specialist support groups and external suppliers.
• Escalating Incidents and Service Requests that they cannot resolve within agreed timescales.
• Closing all resolved incidents, requests and other calls.
• Maintain constant communication with users, keeping them informed of Incident progress, notifying them of impending changes or agreed outages etc.
• Assist with other technical and administrative tasks performed by the support team.

You will need to demonstrate:

• Excellent interpersonal and communication skills with the ability to work effectively in a team environment.
• Sound working knowledge of computer-based information and management systems.
• Excellent problem-solving and analytical skills.
• Strong time management skills with excellent attention to detail.