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Form of workPosted: 01/02/2024 Closing Date: 06/04/2024 Salary: $75,000.00 - $75,000.00 Job Type: Permanent - Full Time Location: Sydney, NSW Job Category: Parking Officers Orikan is a world-class provider of a complete range of parking, technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions Job Description Your responsibilities will include, not but limited to: Provide technical support, commissioning, and product training to customers (This may involve phone support, email queries) Manage and coordinate service requests as quickly as possible and to ensure that no request is lost, forgotten, or ignored.
Logging all relevant Incident and Service Request details, allocating categorization and prioritization Codes. Providing first-line investigation and diagnosis. End-to-end monitoring Provide resolution where possible or transfer of service requests to second-and third-line support groups, including specialist support groups and external suppliers.
Escalating Incidents and…
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