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Form of workAs a Call Centre Support Representative, you will be the first point of contact for our valued customers seeking assistance with our products/services. Your primary responsibility will be to provide outstanding customer service via phone, email, and chat support channels. You will handle a variety of inquiries, troubleshoot technical issues, and ensure customer satisfaction.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve resolution in a timely manner.
- Provide accurate information regarding products/services, pricing, and availability.
- Troubleshoot technical issues and escalate complex problems to appropriate teams.
- Process orders, returns, and exchanges efficiently and accurately.
- Maintain up-to-date knowledge of company products/services and policies.
- Collaborate with team members to improve processes and enhance customer experience.
- Meet or exceed performance targets for customer satisfaction, productivity, and quality.
Qualifications:
- Excellent communication skills (verbal and written).
- Strong customer service orientation with a passion for helping others.
- Ability to multitask and prioritize in a fast-paced environment.
- Problem-solving skills with attention to detail.
- Proficiency in basic computer applications and experience with CRM software preferred.
- Previous experience in a customer service or Call Centre role is an asset.
- High school diploma or equivalent; additional education or certification is a plus.
If you are passionate about delivering exceptional customer service and thrive in a collaborative team environment, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.
