Patient Coordinator For Plastic/Cosmetic Surgeons

A Specialist Plastic Surgery practice located in the heart of the CBD is seeking a motivated and empathetic individual to join our team as a Patient Coordinator. The Patient Coordinator will play a vital role in ensuring a positive patient experience by coordinating appointments, assisting with enquiries, and maintaining effective communication between patients and practitioners.

Key Responsibilities include:

• Opening of the practice
• Diary Management
• Making appointments including collecting and verifying patient information, (including personal details, insurance information, and medical history)
• Invoicing and receipting
• Following up on outstanding accounts
• Prepare all necessary hospital booking forms and consent forms
• Schedule patient surgery bookings
• Manage practitioner theatre lists
• Filing & maintenance of the practice's physical environment
• Other general office duties
• Additional support to the Practice Manager where required

Selection Criteria: 

• Genie experience
• MAC OS friendly
• Tech savvy
• Understanding of Medicare and Private Health Insurance billing
• Effective organisation and time management skills to handle multiple tasks and responsibilities.
• A strong focus on providing excellent customer service to patients, addressing their needs, and ensuring a positive experience.
• Excellent written and verbal communication skills
• Excellent presentation and impeccable attention to detail
• Attention to detail in managing patient records, scheduling appointments, and coordinating care.
• Awareness and sensitivity to diverse cultural backgrounds to provide inclusive and respectful.
• Understanding and commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare.
• Ability to work unsupervised and under pressure.
• Previous experience in a healthcare setting or Cosmetic/Plastic surgery is desirable.

  The role is full-time, Monday - Friday 8:30 am - 5 pm.

  Please forward your resume and cover letter to *******@pureaesthetics.com.au

  Note: only applicants to be interviewed will be contacted.