AddressMediclinic Newcastle | Newcastle | South Africa
Closing date: 25/03/2024
Number of positions: 1
Recruiter name: Nocwaka Maseko
Reference number: 48873
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To ensure that all functions at the hospital are performed in a manner that optimizes Patient Experience and to be responsible for the marketing of hospital to the public
KEY RESPONSIBILITY AREAS
Utilise Patient Experience index data to improve Patient Experience
Manage overall Patient Experience within the hospital
Manage patient journey campaigns
Manage key account and stakeholder relations
Manage and control Patient Experience finances
Lead and Manage the people in the Patient Experience Function
Manage marketing and communication initiatives
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Tertiary qualification
DESIRED EXPERIENCE: Bachelor's degree in human sciences (Majors in Nursing, Social Work, and Psychology)
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 5 years' experience in service-oriented environment/operations
DESIRED EXPERIENCE: Experience in the healthcare and service industry
REQUIRED JOB SKILLS AND KNOWLEDGE
- Knowledge, understanding and application of client satisfaction best practices
- Competent in using Microsoft Office (Outlook, Word, Excel and PowerPoint)
- Knowledge and application of Mediclinic Marketing Strategies, Policies and Procedures
- The utilisation and application of Patient Experience related Administration and Survey Systems (e.g. Press Ganey)
- Understanding of the Mediclinic Patient Journey
- Knowledge and application of Mediclinic Patient Experience Policies and Procedures
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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Job Type: Administration
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Job Segment: Marketing Manager, Medical, Social Worker, Manager, Marketing, Healthcare, Service, Management
