Patient Experience Manager

Patient Experience Manager

• Permanent Full Time 
• Box Hill location
• Leadership opportunity

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

About the role

Are you passionate about improving patient, family and carer experience? An opportunity exists to join the Consumer Partnerships and Experience team as the Manager Patient Experience.  This role leads the development, implementation and ongoing review of best-practice and evidence-based Patient Experience strategies across Eastern Health, and provides leadership to ensure Eastern Health meets standard 2 (Partnering with Consumers) of the National Safety and Quality Health Standards.

About you 

To be successful in this role you will possess:

• A formal tertiary qualification in a health-related field, community development or social sciences
• Experience and demonstrable achievements in developing organisational capacity to improve the Patient Experience of care, preferably in a health care setting
• Demonstrated effective leadership skills
• Demonstrated ability to understand change and the dynamics of a large, complex health care organisation
• Demonstrated ability to influence key stakeholders across a range of levels within a large and complex organisation
• Evidence of ability to manage competing priorities and deliver required output on time
• Excellent communication and interpersonal skills with proven ability to develop and maintain working relationships with a range of stakeholders, work cooperatively in a team environment, together with demonstrated capacity to successfully manage/facilitate change
• Self-motivated and able to work under pressure both independently and within a team
• Demonstrated capacity to 'live' the Eastern Health Values
• Current knowledge of National Quality and Safety in Health Care Standards
• Sensitivity to the needs of culturally, linguistically and economically diverse communities, people with special needs and people and communities with differing points of view
• A Victorian Drivers Licence

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role.  An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, apply today!

Please note: 

• All applications must be submitted online via E-Mercury
• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
• You must have Australian work rights to apply for this position.
• Recruitment agency applications will not be accepted.

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the Talent Acquisition team.

Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day

**Please note applications will be screened upon receipt and advertising may close prior to the closing date.**