Customer Experience Manager

Customer Experience ManagerJob no: 500395
Work type: Permanent - Full Time
Location: Morwell, Melbourne
Categories: Retail MarketsThis is a full-time permanent role based in Melbourne or Morwell.Reporting to the Senior Manager, Customer Experience, you will be part of a customer centric team, responsible for leading the way in bringing the customer to the forefront of the Retail Business. The ability to effectively engage and influence as well communicate openly and act decisively are all key capabilities in this role.This role will play a pivotal role in shaping and enhancing the overall customer journey. With a keen understanding of customer needs and behaviours, you will support in delivering initiatives aimed at improving end-to-end Customer Experiences across various journeys. Your passion for the customer and collaborative nature will help in bringing the customer to life across all areas of the business, supporting the creation of a customer centric culture in which everyone can participate.This role requires:

• An understanding of CX and customer journey mapping
• Good analytical skills, with the ability to interpret data and insights to drive informed decisions
• Strong influencing and stakeholder management skills
• Exceptional written and verbal communication skills
• The ability to work collaboratively and effectively in a fast-paced, dynamic

To view the position description please click on the link below:Applications close on Sunday 14th July. For more information please contact Chelsea Hollins.Before submitting an application, please ensure that you have spoken with your direct manager.Advertised: 28 Jun 2024 AUS Eastern Standard Time
Applications close: 14 Jul 2024 AUS Eastern Standard Time