Patient Liaison Administrator

Patient Liaison Administrator

Hobart TAS

Part-Time

Permanent/Contract

Benefits

• Join a safe & inclusive workplace; we have an active Ally Network & Diversity Council
• Stay on top of your physical and mental health with the Virtus Wellness Program
• Take advantage of salary sacrifice options for vehicles

About us

TasIVF has been creating families in Tasmania since 1983 and is the most comprehensive provider of IVF and fertility treatments and services in Tasmania. We offer a range of ways to help if you’re having difficulties falling pregnant, have a need for assisted conception, or if you just want to check your fertility with a view to starting a family in the future. The working environment is flexible, positive, friendly, and team focussed, conducive to providing the highest quality patient care. 

The roles

Patient Liaison Administrators are responsible for guiding patients through the administrative and financial aspects associated with commencement and continuation as a patient at Tas IVF. The Patient Liaison Administrator provides a professional, welcoming, organised and compassionate approach to patient interaction.

Both roles require compassion and sensitivity to the needs of our patients undergoing fertility treatments. We believe your strong customer service skills will contribute significantly to the provision of the world class care we deliver.

PLA Responsibilities:

• Answering incoming calls in a professional and courteous manner
• Provision of cost estimates
• Conducting individualised patient information sessions
• Appointment scheduling for patients and management of patient information on a database
• Receipting fees, daily bank reconciliation and invoicing
• Liaison across TasIVF departments (Accounts, Nursing, Donor, Lab) and with Fertility Specialists/Medical Receptionists.
• Debt Recovery

Key Skills:

• Patient services/medical receptionist experience desirable
• Attention to detail
• Integrity and a ‘can do’ approach
• Ability to maintain strict patient confidentiality
• Medicare and patient billing experience
• Demonstrated experience in exceptional customer service
• A high level of computer literacy – oral and written communication skills
• Ability to show empathy and understanding to patients.
• Accounts Receivable/Collections experience desirable

Qualifications:

• Year 12 or equivalent

To be considered for this role please submit a cover letter and resume to: Imogen Liew (Operations Manager)

***********@tasivf.com.au

6212 7700

Applications close 17/06/2024

1. Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Australia?