Patient Safety And Quality Officer

The Position

We are seeking an experienced applicants for the Patient Safety and Quality Officer position within our Quality Services team.

Day to day duties of the role are (but not limited to):

• Responsible for managing any patient, consumer and family complaints received
• Maintaining electronic reporting system (Riskman)
• Undertaking reviews of clinical incidents relating to SAC1 and SAC2 events
• Support the consumer advisory group
• Organise and undertake audits in accordance with the audit schedule
• Maintain the coronial services
• Prepare Quality reports for the Board, Medical Advisory Committee and Medical Governance meetings
• Provide support to NUMs and line managers to review SAC 3 and 4 incidents and manage them within Riskman
• Support the level 3 RN’s and senior managers to prepare for drop in ACHS accreditation audits
• Prepare responses for Office of Health Ombudsman requests
• Prepare insurance notifications for SAC 1 and SAC2 and high risk events
• Prepare reports for Qld Health for SAC 1 and SAC2 events
• Respond to external reviews and support recommendation implementation

The Person

Strong emphasis will be placed on the applicant’s ability to demonstrate the organisations values of Courage, Diligence, Compassion, Wisdom and Friendliness, as well as their ability to commit to and apply these values in the workplace.

To be considered for this exciting opportunity, please submit a cover letter and detailed resume outlining how you meet the organisations values and the following key selection criteria:

1. Previous experience in working in a Quality and Safety team
   
2. Experience in auditing and accreditation processes
3. Proven ability to work unsupervised and within a team environment
4. Achieve work set to a high standard, demonstrated attention to detail and within allocated timeframes
5. High level of computer literacy in Microsoft programs with advanced Excel skills.
6. Effective communication and interpersonal skills to build trust, promote confidence and satisfaction with staff, patients, their families’ and support persons

How to Apply

Please submit the following:

1. A cover letter that addresses the ‘Key Selection Criteria’ (maximum 2 pages)
   
2. A detailed resume (including 2 professional referees)
3. Submit your application on our website https://thefriendlies.org.au/careers/  and complete the Application for Employment form.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on 27 July 2024, whichever is sooner.

The Benefits

As a part of The Friendlies team, you can access an extensive array of benefits such as:

• Attractive salary packaging options: Up to $15900 annually towards household expenses and an additional $2650 annually towards meals and entertainment expenses
  
• Access to Fitness Passport
• Discounts at our Pharmacy (excludes prescription medication)
• Bulk billing opportunities at I-Med and Sullivan Nicolaides located within our Hospital
• Monthly staff BBQ, Employee of the Month Awards and an Annual awards evening to recognise our outstanding employees and their contributions
• Morning and afternoon tea provided daily
• Temporary and short term accommodation options may be available to assist while you source permanent accommodation (for staff relocating)
• Relocation assistance may be available through Smartsalary
• Active social club providing opportunities to build connections and establish yourself in the community

Find out more about why The Friendlies is a great place to work at https://thefriendlies.org.au

Vaccine Preventable Diseases (VPD) Requirements

It is a mandatory condition of employment that some roles within our hospital require you to be vaccinated, and remain vaccinated during your employment, against some or all of the following vaccine preventable diseases; Measles, Mumps, Rubella, Varicella (Chicken Pox), Pertussis (Whooping cough), and Hepatitis. Mandatory vaccination requirements for this role will be discussed further with applicants throughout the application process.