AddressEye Surgery Associates (ESA) supports a group of highly qualified, experienced ophthalmologists committed to providing excellence in sub-specialty eye care. ESA enables the ophthalmic practices based at its premises to offer a broad range of specialist eye services that respond to the medical and surgical eye care needs of the community.
We are currently seeking a dynamic and experienced Patient Services Manager to become a valued member of our management team at ESA. In this pivotal role, the Patient Services Manager will spearhead a seamless and compassionate patient journey, both in our front-of-house and back-office administrative operations. We prioritise excellence, ensuring that every aspect of our patient experience is not only efficient but also conducted with empathy & warmth.
Reporting to the Executive Administration Manager, the ideal candidate will possess outstanding customer service acumen, exemplary leadership qualities and a passion for process improvement. Previous experience working in a similar role within a medical/surgical practice or hospital will be favourable. This role will involve spending time at each of our 4 sites located in Malvern, East Melbourne, Doncaster and Vermont.
Duties include:
- Overseeing day-to-day administrative operations, including rostering and resource allocation of reception, telephony, general admin tasks, email referrals & enquiries and medical typing.
- Develop and implement policies and procedures to streamline administrative processes and ensure compliance with regulatory requirements and standards.
- Providing regular coaching, guidance, support, and training to staff as needed.
- Monitor and analyse administrative performance metrics to identify areas for improvement and execute corrective actions.
Join ESA's pioneering team as our Patient Services Manager. Apply now via the link to shape the future of ophthalmic care with us!
