AddressSenior Manager, Client Analytics
- Sydney location with flexible working
- Be a part of a world class team
How will I help?
The Senior Manager of Client Analytics is accountable for the data analytics services provided across the customer lifecycle, including presales, onboarding, delivery management, retention, and strategic consulting. In addition, by working directly with clients, the Senior Manager will play a key role in client-driven product ideation and design, thereby contributing to continuous innovation and product-market fit. The role reports into the Head of Analytics - DataX. Key accountabilities include:
- Maximise the value of a client engagement via advanced analytics capability and a deep understanding of the client use cases.
- Feed back learnings from client engagements to drive product ideation and product-market fit.
- Continuously strive to enhance the client experience, whether that's by the cadence and format of direct engagements, the simplicity of the data feeds, or the usability of the interactive visualisations.
- Uphold the highest data integrity standards, including all aspects of data governance (e.g. privacy).
- Drive successful sales engagements with prospective clients by supporting in the articulation of client use cases for the Westpac DataX proposition for client pitch meetings.
What's in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to create better futures together. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
What do I need?
Knowledge and Experience
- 5+ years' experience in the data domain
- Likely to be a graduate or post-graduate in Computer Science or another related technical field
Proven experience in:
- Experience in leading solution development within a data and analytics context
- Data sourcing, ETL, data pipeline processes (including from enterprise data warehouses)
- Management of large datasets to ensure integrity, quality, performance and accuracy of data for analysis.
- Performing data analysis for use in end-products
- Maintaining existing analytical solutions
- Working within agile environments and associated software and tools (for example Confluence, JIRA and BitBucket)
- Creating quality documentation
- Performance of precise QA checks
Highly regarded experience (not a pre-requisite):
- Financial services experience (including banking and payments related data)
- Big Data Platform (Hortonworks, DataIku, Waterline)
- Cloud Data Platform implementations in Azure & Azure certifications
- Development, design and build of analytical solutions and models - including statistical modelling, machine learning methods and complex data manipulation
- Experience developing data products for external client consumption
- Handling and de-identification of PII and sensitive data
- Geospatial analytics & visualisation development
- Provision of additional support - gathering user requirements, scope definition, UAT testing
Required technical skills:
- Programming languages: SQL, Python and/or R (Python preferred)
- Experience with use of complex SQL joins and SQL tuning
- Databases: such as Teradata, HIVE SQL, other RDBMS systems
- Azure Cloud Services - For example: Data Factory, ADL Gen2
- Visualisation and BI tools: PowerBI, Tableau
- Advanced Excel skills
Highly regarded technical skills:
- Programming languages: R, Spark, Spark SQL, Scala
- Additional Azure Cloud Services: Databricks, Synapse, Azure ML, Event Hubs, Stream Analytics
- Geospatial technologies: ESRI, MapInfo, Experian, Precisely
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs. #LI - Hybrid.
How do I Apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au
