AddressRole: PC Technician
Duration: 12 months
Start date: ASAP
Responsibilities:
Provide our customers with onsite Hardware break-fix reactive support for our pc products
Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
Configure system hardware, software and network components when required
Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
Gather data from known resources and solve moderately complex problems.
Ability to troubleshoot hardware and software related issues
Maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met.
Escalate issues according to established procedures.
Follow established procedures after completing Customer call.
Learn new technologies.
Share knowledge and experience with others.
Solve well-defined and moderately complex problems using established policies and technical principles.
Identify Customer needs and evaluate opportunities to retain and increase service levels.
Required experience:
(PC - laptop, desktops, tablets, RPOS and workstations)
3 plus years' experience in customer service/support role
Ability to translate technical jargon into plain language
Good general knowledge of IT hardware technical standards and technical trouble shooting processes.
Proven hardware troubleshooting experience
Excellent customer service and communication skills
Hardware repair experience
High level of windows troubleshooting experience (Win7, Win8, Win 10, Win10 mobile)
Ability to learn new products - ongoing training provided
Can do attitude
Good team player
Good organizational and time management skills
Full clean Australian driver's license and Own car
Lona Chatterjee
Operations Consultant
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ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
