AddressThis is a remote position.
Role & Responsibilities :
· Management of solution design, in conjunction with the Solution Architects
· Provide inputs into RFQ responses/estimates, in conjunction with the Program Manager and Solution Architects within the program.
· Provide inputs for amendments to RFQ responses, in conjunction with the Solution Architects and the project teams, based on changes to the associated requirements and assumptions
· Manage the overall Architecture and Design on the program in line with Defence expectations
· Provide advice on architectural decisions for dissemination with Defence Stakeholders
· Provide advice on architectural strategic direction for dissemination with Defence Stakeholders
· Manage the maintenance and update of Architectural and Design artefacts including High and Detail Level Designs
Technical Skills :Solution Architecture on Peoplesoft (Payroll & HR)
Relationship Management
· Handle customer queries / escalations about project/services executions.
· Position Infosys as a trusted, easy partner to do business with.
Opportunity Identification & Qualification
· Provide analysis and ground intelligence to Engagement Manager/Client Executive regarding opportunities to further support and enhance current services being delivered to Defence.
· Engage with the client early and proactively.
Proposal Development, negotiation & closure
· Responsible for supporting Engagement Manager/Client Executive in preparing proposals and SoWs for Defence through coordination with different stakeholders and with Infosys business units working on the proposal.
· Perform quantitative analysis to demonstrate business value to the client.
Contracting & MSA
· Support the Engagement Manager/Client Executive by providing a business-led view on items of contract negotiations to understand Infosys` position on such matters.
· Support negotiations for proposals in Defence.
· Account Management.
· Oversee and direct the activities of the Service Delivery Team.
· Ensure proper implementation of management plans and policies in rendering services to Defence.
· Follow up with the client to sign SOWs, to release undisputed payments. Minimise revenue leakage for services delivered and enhance client satisfaction.
· Work with the Engagement Manager/Client Executive to develop the Account Plan in conjunction with the other stakeholders.
· Apply your expert knowledge of Defence contract process and standards, and understand the nuances of contracts and interdependencies to Defence and Infosys business drivers.
· Champion continuous improvement programmes, jointly developing strategies and incentives to enhance performance.
· Negotiate and resolve contractual issues, including failure to meet contractual obligations
· Ensures that lessons learned from reviews are documented and promoted with all stakeholders Customer Prospecting.
· Provide support to Engagement Manager/Client Executive in the provision of introductions and account context to help efforts for opening diverse service-lines for increased services footprint.
Travel obligations
· Some travel will be required to reflect the geographic dispersion of Defence
