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Our Personal Bankers provide outstanding levels of sales and service to our customers within our customer channel at Suncorp. In this role, you will interact with customers in line with our connect conversation framework, ensuring all interactions are conducted with the customer's best interests at heart.
What you'll do
- Interact with customers through various channels following our connect conversation framework.
- Manage a high volume of customer enquiries related to Home loans and Personal Banking in a 'virtual branch' environment.
- Ensure a high level of customer satisfaction measured through VOC and customer compliments.
- Effectively manage risk and compliance
- Resolve customer queries efficiently, regardless of the interaction channel.
- Contribute to broader regional needs, such as EDB/HL Contact Centre queues, Secure messages, and other projects.
- Contribute to the growth of the bank across lending and deposit portfolios.
- Full-time role, Monday to Friday, 8.30 - 16.45.
What you'll bring
- Planning and organizational skills to manage multiple customer requests simultaneously and work autonomously.
- Strong attention to detail in all aspects of your work.
- Problem-solving ability to break down complex situations into manageable components.
- Excellent communication skills, both written and verbal.
- Rapport-building skills to connect with customers on a personal level
What we can offer you
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- Employee rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
- Employee discounts - We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
Why you'll love working with us
Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.
We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities
Chase the sun, apply online today
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned.
