Address
Form of work
SalaryMinimal to No Experience Necessary
About Us
www.cloud-pay.com.au
Cloud Pay is a technology company providing Payment solutions to the SME market.
Our clients are local community-based businesses that are experiencing the biggest shift in the way consumers are paying for goods and services. Our solution instantly helps business owners add dollars to their bottom line as well as strategies from the world’s most renowned card schemes to give small business owners a competitive edge.
We’ve created a business in which good people can go a very long way. The way we see it, it’s all about taking care of what’s important to you: we’ll pay you well, train you, support you, and encourage your development to ensure you enjoy yourself and love coming to work.
About you
We are seeking a team player to join our team for a full-time Administration and Sales support role. Ideally, the successful candidate will have great people skills and confidence in solving problems. The ideal candidate must enjoy problem-solving and meeting customer needs over the phone, email and face-to-face.
You will be working closely with our Sales Director and Senior Product Specialist to provide:
- High-quality client service to new and prospective clients
- Full-time phone and email support to a senior staff member
- Customer information collection & reporting within company systems
- Enhance our onboarding experience for new clients
- Assisting in the ongoing customer deployment process including phone calls, emails, reporting, etc
- Working with managers to increase customer satisfaction, referrals & testimonials
- Delivering reports to key team members throughout the company
- Coordinate and communicate effectively with team members, customers, and managers
- Manage and input data into information systems and spreadsheets
- Attend to client installations and provide onsite support
You need to be able to work full-time with the flexibility to alter your working hours to suit client workloads and have the following attributes:
Flexible work style - able to work both in the field and at the office which changes week to week
Teamwork – able to work within a small team with a mix of task complexity
Attention to Detail – able to prepare and review documentation with no errors
Self-Starter – able to work proactively but within defined processes
Meet Deadlines – understand the importance of and meet deadlines with a priority on workflow and meeting KPIs
Client Service Orientation – be focused on delivering clients a positive experience in all aspects of their interaction with Cloud Pay
Communication skills – High level of verbal and written communication skills
Technical skills – Intermediate-to-advanced level computer literacy with MS Outlook, Excel, and Word.
The remuneration on offer is commensurate with the experience you bring to the role, aimed at attracting a professional, long-term member to join an experienced small team. Experience is not necessary we want to teach and grow long-term team members.
Only shortlisted applicants will be contacted.
