Philips ANZ Customer Lifetime Value (CLV) Manager

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

Your Opportunity:

Philips challenges you to use your outstanding clinical, technical, and business skills coupled with your extensive sales/business development expertise, to take on this multifaceted role that will allow you to work with groundbreaking technology daily. As the Customer Lifecyle Value Sales Manager, you will play a pivotal role in the overall growth of our medical imaging & ultrasound business, working with existing customers across Australia and New Zealand.

Your primary focus will be to promote additional Philips upgrades, services & solutions within its existing customer base and improve customer satisfaction. Utilizing your expertise in business and clinical understanding, you will support the Modality Business Managers in executing the lifecycle offers available for the business to offer customers. You will also work in partnership with Account Managers to generate commercially compelling & profitable offerings that fit within the marketing strategy and respond to customer needs.

This is an exciting and diverse role that will also include providing Customer Lifecycle Value program support to customers, Account Managers and Business Managers throughout the post-sale relationship with the customers.

Your Team:

You will report to the Service Commercial Manager for Australia & NZ and work closely with a team of passionate and enthusiastic Accounts Managers, all playing a pivotal role in the ongoing success of our install base.

More broadly, you will be working as part of the Philips team and have daily interactions with internal and external stakeholders across the business, allowing you to continue exercising your clinical expertise whilst taking your customer focus and relationship-building skills to the next level.

You’re the right fit if:

• You bring Commercial experience in a Sales or Business Development role, with a track record in improving sales performance.

• Exceptional presentation and training skills

• Outstanding relationship building and communication skills

• High levels of motivation, energy, and an aim to achieve results

• Medical imaging technologist degree or similar (preferred but not essential)

• Willingness to travel within Australia & NZ to meet with customers & train team

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.