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Job description
As part of icare's major reset to improve recovery and return to work outcomes for injured workers, DXC has now commenced workers' compensation claims management in New South Wales.
Join the DXC team and contribute to bringing DXC's claims management expertise to icare and the people of New South Wales.
As a PIAWE Specialist, you will be required to manage the end-to-end process of the Pre Injury Average Weekly earnings of injured workers in line with the Workers Injury Rehabilitation Compensation
Responsibilities and Duties
Liaising with internal and external stakeholders (injured workers, employers, and providers)
Manage escalations & complaints
Liaising with clients to provide in detail how the calculation of PIAWE was undertaken and what was considered to
Problem-solving skills with high attention to detail.
Liaise with claim stakeholders to advise process, obtain necessary documentation, advise the outcome of reviews
Maintain compliance with relevant legislation, industry codes, company policies, procedures
Required skills, experience and qualifications
Strong analytical skills
Intermediate computer skills
Previous experience in customer service and administration
The ability to plan and organise work in a manner that ensures timeframes are managed
Background in working within/understanding of legislative requirements & guidelines,
An ability to interpret payroll data, EBA's, contracts of service
Communication both verbal and written
The ability to build and maintain strong relationships
Excellent problem solving and decision-making skills
The ability to adapt to different situations and driven to achieve outcomes.
Be an Australian Citizen or Permanent Resident
About DXC
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Your working environment
Our 'people first' mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
No matter where you are located, you'll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
We are an equal opportunity employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole-self to work' philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
