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Form of work- FTE 1.0 , Fixed Term Contract until November 2024
- Salary: $ 80,667.00 - $86,592.00 p.a. plus Super
- Location: Dandenong
Each year, we welcome some 41,000 students from over 43 culturally and linguistically diverse backgrounds. More than 1,400 passionate and dedicated Chisholm employees work together to deliver quality training and education in Melbourne’s south east manufacturing heartland and key residential growth corridor.
A Victorian Government-owned TAFE, we aim to lead the way in education and training to inspire success and transform lives.
Our purpose is to excel in education and training and be respected and valued for enhancing the social and economic futures of individuals, industry and communities.
Our drive for commercial success is underpinned by our core values of Collaboration, Accountability, Integrity and Respect.
In the past 20 years, we have grown significantly to become a multi-sector institute, delivering a broad range of education and training programs and services in higher education, vocational education and training (VET) and school sectors across ten campuses in Victoria, online, in the workplace and overseas with partner educational and government organisations.
We offer more than 400 courses, from Victorian Certificate of Education (VCE)/Victorian Certificate of Applied Learning (VCAL)/ Vocational Education and Training Delivered to Secondary Students (VETDSS), through to nationally accredited qualifications such as certificates, diplomas, advanced diplomas, degrees, graduate certificates, graduate diplomas and short courses.
About The Role
This position is accountable for providing operational support to the Academic Quality Operations business area in relation to areas of planning, market studies, client satisfaction studies and forecasting the Chisholm’s training profile.
This role will focus on coordinating the Institute corporate surveys, supporting the business areas in developing training profiles and build capability across the business areas in regards to sustainable understanding of planning and corporate requirements.
The incumbent is a key and active participant of the Academic Quality team and provides support in regards to the distribution and coordination of internal and external surveys and the collation of information and data.
Your Key Accountabilities Will Be To
- Coordinate the distribution and collation of corporate surveys including the National Quality Indicator (NQI) Learner Engagement and Employer surveys to meet Australian Skills Quality Authority (ASQA) requirements
- Coordinate and distribute internal service charter surveys and assist the team in collating and analysing the data
- Assist management in preparing reports for each survey findings to contribute to the Chisholm strategy and achievement of Key Performance indicators (KPIs) set by the Board
- Assist business area managers in the preparation forecasting the Institute Training Profile to enable informed decision making
- Collate and format information from the annual Environment Scan to assist the team to analyse the data
- Coordinate planning, review and research activities including maintaining a current and topical data and information collection, environment scanning and client satisfaction studies
- Continuously improve processes and systems to ensure they meet requirements, standards, changes and growth demands
- Undertake other duties such as preparation of trend charts and month end KPI reporting as required.
- Relevant degree or post graduate qualification in Business Administration, planning or related discipline and experience or substantial experience in a similar role
- Experience in designing surveys, collating and analysing data and preparing reports on results and findings
- Demonstrated experience in monitoring compliance or quality assurance within a business setting
- Significant experience and advanced knowledge of Microsoft Office including MS Excel, MS Word, PowerPoint
- Demonstrated ability to build rapport and effectively engage with a diverse range of stakeholders
- Excellent written, verbal communication and interpersonal skills
- Excellent attention to detail and commitment to accuracy
- Extraordinary organizational skills with effective time management skills
We welcome and encourage applicants from diverse backgrounds to apply.
We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at ******@chisholm.edu.au
ABORIGINAL AND TORRES STRAIT ISLANDER APPLICANTS
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people. If you have specific support requirements please contact our People, Culture & Safety Team at ******@chisholm.edu.au
How To Apply
Applications for this position close 9am Wednesday 7 February 2024.
Applications Should Include
- a covering letter
- curriculum vitae
- contact details of three (3) referees
- valid Employee Working With Children Check
- National Police Check
- International Police Check (if applicable)
- verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
- certified copies of qualifications
Chisholm Institute reserves the right to withdraw an advertised position at any stage.
