Address
Form of workThe Workplace TechnologyPlatform Manager is responsible for leading IT professionals in the support, administration and maintenance of critical Workplace Technology platforms both within the Public Cloud and the Data Centres. The position facilitates the enhancement, support, and maintenance
of mission critical ICT platforms. The Platform Manager leads, supports, and coaches team members to successfully maintain platform availability and health, meet team and functional objectives and proactively contribute to the overall improvement of Company's ICT division.
- Permanent Position based in Brisbane CBD (hybrid model)
- Salary Package Rage - 145k-180k + Superannuation + Incentive
- Candidates' interstate willing to relocate are welcome.
- Candidates outside of Australia won't be consider.
• A Master of Business Administration is highly desirable.
• ITIL v4 Foundation Certification is desirable.
Experience and knowledge.
• Extensive years of Information Technology experience and leading teams of IT professionals in the delivery and support of critical technology platforms in the domains of Cloud, Infrastructure, End User Compute or Enterprise Systems.
• Experience leading technical team(s) in a complex mission critical environment.
• Proven experience in leading teams using Agile practices.
• Experience in financial management of large OPEX budgets.
• Experience in managing IT contracts and IT vendors.
• Experience in uplifting engagement models and workforce management for all team resources to effectively manage and deliver on work commitments.
• Experience in IT operational risk management.
• Ability to utilise critical thinking, judgement, and experience to define, analyse, and resolve problems.
• Proven ability to interpret, document and review technical concepts.
• Proven ability to analyse data to identify trends and exceptions.
• Demonstrated experience writing business cases.
• Ability to present high level solution designs in terms that are understandable to both business stakeholders and the technical resources.
• Experience implementing, measuring and improving ITIL processes and procedures.
• Knowledge of best practice security principles with Cloud, Infrastructure, End User Compute or Enterprise Systems technology platforms and the mechanisms for configuring systems in line with security policies.
• Experience leading major incident management through to restoration of service, while ensuring urgency from resolver teams, stakeholder communication and the escalation process with the client, internal support groups and third parties is effective.
• Strong customer focus, excellent interpersonal and communication skills and demonstrated ability to develop and maintain strong stakeholder relationships
If you would like to know more about this or other opportunities, please reach out to Gabriela at *************@mtr.com.au
