Service Delivery And Rostering Officers

The Opportunity

As a result of internal mobility, we're looking for stand-out Service Delivery and Rostering Officer to join our vibrant team.

Service Delivery and Rostering Officer is a crucial part of our team, responsible for allocating and scheduling Field Workers to our clients and referring organisations.

Take your next step with HenderCare.

About the role

Operating in a fast paced and dynamic environment, you will be responsible for responding to service requests, matching and Rostering staff to support our clients in a timely manner. 

We are offering a permanent full-time role Monday to Friday from 0800 to 1600. 

The rolewill involve interacting with many stakeholders including clients, referring organisations and other internal teams. You will be required to manage incoming and outgoing calls whilst utilising our internal software programs. 

About You

You will bring:

• Strong commitment to providing excellence in customer service
• Exceptional interpersonal and communication skills to engage with a wide range of audiences
• Strong administrative and computer skills
• Experience in coordinating services in a fast-paced environment, with competing priorities
• Understanding and experience assisting clients within disability or aged care sector is highly desirable 
• have the ability to work in a team and build positive working relationships
• be flexible and available to work after hours and weekends, if rostered.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Get in touch for more information  **********@hendercare.com.au.

WELCOME TO HENDERCARE

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people. We champion diversity and equality, foster a culture of respect and support, and provide growth and developmental opportunities for you to reach your full potential throughout your career.

So, why work at HenderCare?

• Competitive pay rates
• Inclusive and supportive leadership
• Continuous training and professional development opportunities
• Access to Employee Assistance Programs
• Wellbeing services and corporate discount packages
• Work-life balance and flexible arrangements

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

APPLY NOW

If you are ready to take the next step in your career and would like to apply for this exciting opportunity, please attach a cover letter detailing why you are the ideal candidate along with a copy of your CV and apply via SEEK.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open, therefore, we encourage you to submit your application at your earliest opportunity.

Applications close on Thursday, 16 November at 12:00 pm