Address
Form of work 3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
Bachelor's degree
Experience defining program requirements and using data and metrics to determine improvements
Join our diverse and dynamic team as we make history! As a Program Manager within Supply Chain, you will have the opportunity to lead the origin and rapid expansion of our External Fulfilment (EF) Program. This program’s mission is to offer flexible fulfilment solutions for Amazon’ sellers and vendors outside of our Fulfilment Centre (FC) network leveraging a WW toolset built for quick deployment.
You will own the integration delivery of 3PL operations and other cross-functional projects within Amazon EF services. In taking this role, you will be supporting the analysis of new opportunities, creating project plans, designing and re-inventing processes, driving execution across teams (Supply Chain, Transportation, Technology Retail etc.), and communicating on status, key metrics, risks and process/product changes. You’ll have a high sense of ownership, accountability and be ready to deep dive into the processes, numbers and tech. The role may require you to be flexible with hours to accommodate vendor schedules and regional meetings, and to travel locally and nationally to sites for launch, set up and monitor operations.
In the broader team, you will have a holistic view of supply chain within the Amazon fulfilment network and be an integral part in creating and implementing large-scale strategic initiatives in network optimisation, delivery speed, transportation cost, labour capacity management and more. There will rarely be a perfect solution, so it will be up to you to make data driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment. Every decision we make has a direct impact on our customer’s experience!
Key job responsibilities
Lead the launch of EF sites in partnership with third party vendors from 0 to 100 across multiple stakeholder teams.
Manage the daily and tactical relationship with 3PL providers, including all launch events such as support to conduct training, manage their performance and drive improvements.
Monitor and analyse customer experience and speed delivery performance.
Work autonomously in an ambiguous environment, solve ambiguous problems and proactively identify and mitigate risks.
Dive deep into data to identify opportunities to improve cost, speed, and network design within EF and wider Amazon Fulfilment supply chain.
Improve communication flows across involved teams and leadership.
Partner with the global teams on system feature/logic improvements, and with local team on process improvements.
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
