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At The Foot and Ankle Clinic of Australia we live and work by our purpose to get everyone back on their feet to enjoy the important things in life. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We put heart into everything we do which guides us to create amazing things for our patients, our people and our communities. As Australia’s fastest growing Podiatry company, we provide opportunity, diversity, flexibility and culture.
The Role
Reporting to the Director, the Manager at The Foot and Ankle Clinic of Australia is a leadership role, accountable for the strategic and operational leadership of high quality, financially viable and person-centred services across all FACA entities. This is a strategic leadership position which will empower and develop a large team in the delivery of these services, consistent with the FACA values of Respect, Integrity, Compassion and Excellence.
The remit of the Manager is broad and will include oversight of all FACA’s functions, clinical practice & governance.
This new role is ideally suited to a proven leader with significant senior experience in a complex human services organisation, ideally in health is preferred but not essential. You will be tertiary qualified, have a passion for building great teams and thrive on this opportunity to make a real difference to the quality of lives in our communities.
Key Responsibilities:
- Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction, creating an environment with open and respectful communication lines.
- To be an active, kind, approachable colleague and provide support to other team members.
- Responsible for complaints handling.
- Conduct regular 1:1 meetings with the team.
- Facilitate processes that enable the effective prioritisation of initiatives in the business.
- Coordinate and govern delivery of the Business Plan. Work with the Director to establish systems of work to support plan execution.
- Drive accountability for the business, through performance management routines and processes.
- Ensure alignment and clarity of direction with FACA’s financial settings, organisational capacity/resourcing, risk appetite, capability needs and business processes, working closely with relevant stakeholders.
- Establish processes that track and monitor the implementation of initiatives as a portfolio, working with Business Performance & Insights to set up routines to report and discuss progress.
- Lead the planning to align organisational capabilities in digital, data, AI and automation to the business plan and requirements and manage associated governance routines.
Skills & Experience
- Must have experience working as a Manager.
- Demonstrated ability in managing complexity, ambiguity and responding to change.
- Experience in fostering a customer-centric environment.
- Strong commercial acumen.
- Demonstrated ability to define, plan, and shape strategies and initiatives into tactical plans for successful delivery.
- Developed leadership skills with a proven ability to role model values and behaviours.
- Experience in building capability and optimising the performance of teams.
- Experience in building partnerships and working collaboratively with others to meet shared goals.
- Experience with creating a continuous improvement environment aligned with agile ways of working.
- Must be able to commute to the Head office in Gregory Hills
- Demonstrate company values in action
- Support, assist, empower and encourage others to take initiative
Company Benefits
- Free coffee, tea and snacks are available all day in our offices
- 2 week mandatory shutdown period at the end of the year to relax and unwind
- 10 additional paid days off per year on top of your annual leave as Netflix and chill days
- Enhanced career growth opportunities through ongoing professional development and training
- Free onsite parking
