Portfolio Engineer

About UsblueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.Due to continuous growth, we have an exciting opportunity for a skilled L3 Portfolio Engineer to join our high performing Managed Services Infrastructure Team.This role can be based in Melbourne, Sydney or Brisbane (Preferably Melbourne).Role

• Provide advanced 3rd levels of Proactive Engineering Infrastructure support and service our customers from a proactive lens.

• Mentor L3 Systems Engineers, be escalation point for L3 support/BAU engineers and provide guidance where needed.

• Perform technical hands-on small-scale Projects and billable work and drive to outcome.

• Undertake pre-sales scoping work for opportunities raised by either yourself or via other teams for your customer group

• Undertake projects delivery work (non-time sensitive) for opportunities raised by either yourself or via other teams for your customer group

• Drive MS Infrastructure service promise: Ensure all infrastructure deliverables are performed by the support teams per customer group. Audit, identify & drive areas of non-reactive infrastructure core-deliverables & value-add tasks. Collate and categorize them as BAU vs billable vs proactive work. (such as infra health checks, best practice infrastructure & security, Infrastructure optimization, Capacity management)

• Investigate root cause/trends analysis to proactively reduce noise and incidents before they happen.

• Adhere to Incident, Problem and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).

• Be the highest escalation point for critical infrastructure incidents and guide the support teams technically to resolve the incident.

• Value-add: Attend key meetings with SDMs, Presales, Projects, Support Teams and customers - acting as key technical advisory and technical point of contact for your customer group. This includes driving the onboarding to MS of new solutions for your customer group.

• Attend war-room meetings and incident management channels and provide value where applicable

• Log time daily for all your work as per the standards defined by your team leader. This includes billable time and non-billable time via ITSM tool

Requirements

• Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation.

• Solid experience within Managed Services environment within an MSP preferred.

• At least 5+ years in a Senior infrastructure support role.

• Current Microsoft Certified Azure, 365 (or equivalent) certification

• Must have at least 2 other vendor related industry certifications

• Strong knowledge and industry experience across a range of systems technologies including vendors such as Microsoft, VMWare, Citrix, Azure, AD and/or Cisco/Fortigate, Palo Alto and Aruba.

• Industry experience working within the ITIL framework

BenefitsblueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.

• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements

• Regular social events and an awesome culture – work with a team of experts in their field

• Ongoing training and development including paid certifications

• Quality hardware and laptop provided

• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.