AddressFor more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/
Let’s talk about the role and responsibilities
The Portfolio leader is accountable for providing applications delivery expertise, development, maintenance, and support that ensures the stable operation of the organization’s applications and all the application interfaces which deliver the end-to-end service.
In this role, you will get to:
- Own and manage aspects of the applications service lifecycle (Transition, Operations, Development, Continual Service Improvement)
- Drives Customer centricity and is accountable to end to end services for the respective portfolio
- Manage applications services execution and strategy by following IT Services Applications Delivery Framework.
- Provide management cover during Australia Time Zone for Applications Services within IT Services Organization.
- Drive, manage the resolution of any major incidents (P1, P2) by working closely with applications teams, various resolver groups and business partners.
- Manage communications to all stakeholders during any critical outages and major incidents.
- Implement the IT Services Metrics & Quality Program for all applications under relevant portfolio.
- Track & drive the KPI’s derived from Metrics and Service Agreement.
- Ensure consistent delivery and operation of the IT applications service(s) to agreed performance standards.
- Track service performance against agreed service levels; remediate, as necessary.
- Review & approve all Changes being implemented to the applications.
- Comply with the Problem Management process by directing the application team for timely closure and documentation.
- Have a strategy and actions to make sure that all the applications documentations are up to date. Follow IT Services guidelines for standard applications documentation.
- Using POD model, Manage the development within the relevant applications portfolio.
- Continually review opportunities to improve the IT service(s) and service provision processes; develop and execute improvement plans.
- Participate in the IT Services Applications Workgroup and lead initiatives as assigned.
- Highly effective relationships (internal and external) that explores and identify potential areas of mutual commercial interest for future development, maintains an overview of the contribution of service delivery arrangements to organizational and Customer success.
- Creates an environment in which staff thrive, are engaged, and energized to contribute, who derive personal and professional fulfilment and perform at their optimum.
- Bring industry best practice to ensure cost effective support & maintenance. To deliver OPEX budgets inclusive of stretch targets, Manage OPEX budget for applications, staff, and contractors.
- Compliance with ITIL processes for Support and Agile (POD model) for Development.
Our Applications Managed Services team help our clients create more value for their business and improve efficiency through IT Systems. Our services are highly industrialized, underpinned by robust SLAs, based on industry-standard best practices, and delivered by a cost-effective mix of onshore, nearshore and offshore resources. We're about more than ''keeping the lights on for. less'' - we provide a commitment to continuous improvement and value generation.
Let’s talk about your capability and experience.
- Application support experience in an organization of an equivalent size – large Global organization with complex application landscape
- Open and effective communication skills
- Project management skills and abilities to manage concurrently 4 to 6 fixes/change/maintenance across applications.
- Service management skills and abilities to manage a portfolio of 20+ IT applications.
- Stakeholder management skills and abilities to manage concurrently 20+ business and IT stakeholders.
- Ability to drive resolution of major production issues in multi-vendor environment.
- Understanding and Compliance to Agile Principles to drive development of user storis in a monthly sprint (POD model)
- Demonstrated experience in the implementation and management of ITIL framework.
- Demonstrated experience in logistics/supply-chain/transport applications for at least 2 years.
- Demonstrated technical experience for at least 8 years.
- Demonstrated project management, service management, stakeholder management and vendor management experience for at least 5 years.
About Capgemini
At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.
Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.
We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030 and committed to becoming a net zero business by 2040.
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.
For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.
Our Commitment to Diversity & Inclusion
Don’t meet every single requirement for this role? Studies have shown women and people from diverse minority backgrounds are less likely to apply to jobs unless they meet every single requirement. At Capgemini, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply and tell us what you can bring to the role.
We understand for some people, a standard hiring processes can come with challenges. If you are living with a disability, are gender diverse or neurodivergent and we can provide support with access requirements or by making an adjustment to our hiring process, please contact us at ***************@capgemini.com
Information Security and Compliance
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements. LI#PB1
