AddressHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
Assist with the management the operations of a shift including work scheduling, resource allocation, staff management and customer relationships.
You’ll also
- Allocate vehicles in accordance with defined schedules.
- Coordinate additional customer pick ups, stock and ULD deliveries
- Use Despatch Master to allocate work and customer collections
- Provide assistance to ensure recovery activities are initiated in the event of breakdowns, accidents or other events, which impact on service delivery.
- Pro-actively identify and report opportunities for improved customer service.
- Ability to maintain and input data into transport system data bases, and provide reports
- Thorough knowledge of CoR and application to the workplace
- Deal with breaches to Australia Post policies, procedures and behavioural issues as they occur.
- Maintain a safe working environment and enforce the organisations objectives in OH&S.
- Assist where required in safety investigations and observations
About you
- We’re looking for candidates that are motivated and able to bring the best out of people under their leadership. In terms of your experience.
You’ll also need
- Ability to build and maintain co-operative relationships with customers
- Same Day time-critical Courier despatching experience >2yr
- Proficiency in Courier Transport Scheduling Systems - Despatch Master
- Comprehensive understanding on NSW Courier Contract Determination
- Detailed knowledge of B2B AND B2C Courier market & service requirements
- Well-developed problem-solving skills and the ability to resolve workplace conflicts.
- Ability to influence and facilitate change.
- Ability to building effective working relationships.
- Demonstrated leadership skills and the proven ability to effectively manage and develop people and teams
- Demonstrated knowledge of transport operations management
- Self-Awareness & Continuous Learning
- Well-developed oral and written communications skills.
How we’ll deliver for you
- Collaborative team environment
- Strong Career development and mentorship
- Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on ***************@auspost.com.au
