Practice And Quality Lead

We are currently seeking a full time Practice and Quality Lead to join our Residential team in Rockhampton, Gladstone or Emerald.Our Practice and Quality Lead will provide direction for strong service delivery with regard to program development, enhancing case management practice, and ensuring practice aligns with contracts, accreditation, and continuous improvement. They will assist the coordinator in embedding and enhancing quality service delivery and supervision to staff.What will a typical day look like?

• Build and maintain close liaison with stakeholders such as participants and service providers to sustain effective and collaborative working relationships.
• Work with staff to gain and maintain a sound understanding of young people’s needs based on understanding trauma, grief and loss, attachment, and child development.
• Work collaboratively to contribute to the improvement of interventions in response to young people’s needs ensuring practice stems from a therapeutic framework of practice.
• Assist with the development of a strong and positive team environment to ensure excellent communication between team members.
• Advise and guide program staff to gain and maintain a sound understanding of the scope and outcomes anticipated for each service agreement.
• Contribute to the development of an organisational, integrated approach to service delivery based on the organisational Practice and Outcomes Frameworks and best practices including evidence-based models.
• Ensure that practices are compliant with organisational policies, procedures, and sector standards.
• Develop and implement a schedule of internal audits to support continuous improvement.
• Work with the Program Manager and Coordinator to ensure the development and execution of continuous improvement plans.

Mandatory Requirements:

• Full COVID-19 Vaccination
• Diploma qualifications in Social Services/Child Protection or equivalent.
• Knowledge of and experience with Quality Assurance systems including Human Service Quality Framework.
• Experience in advising, coaching, and mentoring staff on Practice and compliance issues.
• Ability to obtain a Blue Card (working with children check positive notice or exemption)
• Ability to obtain a Yellow Card (disability services positive notice or exemption notice)

Who we are:For almost 40 years, our truly local team of professionals have worked with people from a variety of backgrounds and beliefs to support them in living their best life. AnglicareCQ is a not-for-profit, purpose-driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary – simply by doing them with the right people.AnglicareCQ offers a diverse scope of interdependent and inter-related career paths which enables staff mobility and growth. Careers with AnglicareCQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.What you will bring to the role:

• A passion and genuine desire to make a difference in the lives of Central Queenslanders.
• Proven ability to build and maintain relationships with a variety of stakeholders.
• The ability to identify and embed solutions.
• Demonstrated experience working within a high-performance framework where you are accountable for KPIs on program delivery and outcomes, within a face-paced solutions focussed environment.
• Effective time management and organisational skills.
• A strong communicator, able to quickly build rapport and influence across a diverse range of people.

What are the benefits of working for AnglicareCQ?We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. AnglicareCQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

• We offer attractive salary sacrifice to all part-time and full-time employees.
• We offer the opportunity to work within an organisation committed to social change.
• Full time employees have the opportunity to accrue/utilise TOIL in line with office hours to increase flexibility.
• We have a supportive and pragmatic management team.
• Professional development and study are encouraged and supported.
• We offer a professional work environment filled with passionate, diverse and driven people.
• We provide access to health and wellness programs for all staff.

Have questions? Call or email our Recruitment and Onboarding Officer to learn more:Kirby Lee(07) 4837 5393Applications close at 8am, Tuesday 2nd July