Practice Manager | Vets In Fawkner

An exciting opportunity has arisen for a Full-Time or Part Time Veterinary Practice Manager to join our team at Vets in Fawkner.  Vets in Fawkner is situated 12kms north of Melbourne CBD.  The ideal candidate will have a passion for high-level patient care, alongside the ability to develop great working relationships. 

At Vets in Fawkner, we aim to provide a comprehensive, professional, and compassionate veterinary service. We're a tight knit team who recognise the significance of pets and the place they hold in a family. Our aim is to provide a friendly work environment with an emphasis on high standards of care and continuing education.

You will be supported by a team of highly trained and enthusiastic nurses and reception staff, an amazing vet team and a good clientele with interesting cases.

Key responsibilities:

• People and Operational Leadership
  • Lead the Clinic Team in partnership with the Lead Vet and if applicable by advocating for our VetPartners core values and encouraging a positive culture of accountability, empathy, and openness.
  • Manage recruitment in partnership with the Lead Vet, Regional Manager, Head Nurse, and recruitment team.
  • Supports Team members through development and retention by providing regular and timely feedback, implementing, and monitoring career development plans, and conducting regular performance reviews.
  • Develops and maintains an understanding of VetPartners Workplace Health & Safety policies and procedures and ensures these practices are embedded within the clinic.
• Clinic Performance and Driving Sustainability
  • Actively champions clinic budgeting and strategic planning with Regional Manager and Lead Vet
  • Demonstrate balanced decision making with consideration of both clinical and commercial outcomes.
• Client Experience
  • Drives a customer-focused culture and demonstrates and reinforces the highest level of customer service with all team members.
  • Effectively communicate and consult with clients, vets, and team members on all enquiries, including complaints, grief support, reminders, and procedure follow-ups.

Who you are:

• Experience in practice management within the veterinary field highly desirable. Open to out of industry applications.  Nursing experience a bonus.  Maybe you are ready to take the next step.
• A keen desire to always deliver excellent standards of patient care and customer service.
• Excellent general computer literacy
• Excellent communication and organisational skills
• A genuine love for animals and their people.

What we can offer:

• Support and training modules in leadership
• Paid parental leave.
• Vet Training Centres – free Access for employees to workshops
• A well-established clinic equipped with the best clinical equipment.
• Work with an established high performing team

Sounds great! How do I apply?

Whether you are seeking a new career direction, a lifestyle change, a challenge or a relocation to a new environment, we would love to have a chat. Apply online today!VetPartners is an equal opportunity employer and recognises that diversity is crucial to our success. Whatever your identity and background, if this role sounds like you, then please 'Apply Now'