Practice Manger/Dental Assistant/Trainee

Thanks to the support of our loyal patients and professional staff, we are highly respected and valued within the community.

Kiama Gentle Dentist offers a wide range of services to care for our patients - this includes general, preventative, implant, cosmetic dentistry. We are located in central Kiama. 

Benefits and Culture

• Job security: We are looking for someone available 5 days a week, Monday to Friday.
• Convenient location: Beautiful coastal town of Kiama, close to public transport.
• Supportive management: The chance to work with a friendly and dynamic team. Under management that will care about you.
• Career development: An amazing opportunity for a long-term career for someone with the eagerness to learn.

As DPM, you will: 

• Lead the day-to-day practice operations
• Manage the Front Office and Administration duties to ensure all duties are completed
• Assist practitioners and team members with various tasks and requests
• Ensure our culture is reflected across all aspects of our practice from the look and feel of the office through to the team and patient experience
• Oversee the appointment schedule, answer calls, schedule appointments
• Process payments and claims, including EFTPOS, HICAPS claims 
• Accounts reconciliation, banking & debtors/collections management
• Approving time sheets and entering payroll hours
• Leave management, planning and approval
• Inventory management, ordering and controlling stock
• Listening to patient feedback and resolving complaints
• Training, mentoring, and providing feedback to team members
• Team performance management and task delegation
• Preparing for and leading meetings
• Infection prevention and regulatory compliance
• Documenting team procedures, policies and frameworks
• Practice, equipment and IT maintenance and troubleshooting

THE PERFECT APPLICANT

• Dental or healthcare management experience
• You take pride in your work and seek to excel in everything you do
• Passionate about mentoring team members and lead by example
• Proven ability to implement systems and protocols successfully
• You are self-motivated, always ready & eager to learn
• You take initiative & responsibility for team & practice performance 
• Able to meet deadlines and have a solution-focused, innovative approach to your work
• Trustworthy and reliable
• Caring and personal approach to each patient's care and experience
• You're open to new perspectives, willingly accept guidance and can accurately follow instructions, policies and procedures
• You're a natural with technology and proficient with Microsoft Office Suite and a Dental Practice Management System (we use D4W)

If this role sounds like it would be a good fit, we would love to hear from you. Please apply with an up to date resume and cover letter explaining why you believe you would be the best fit.