Premium Customer Service Representative

This role is an inbound and outbound Premium Customer Service role.

THERE IS NO COLD CALLING

Koch & Co. is a leading Florist Supplies and Home & Event Decoration wholesaler. We have operated since 1931 and are recognised for having the broadest and most inviting range of products available to numerous markets.

Our head office is in Huntingwood (Blacktown).

To understand our company and our customer offering visit www.koch.com.au.

We are looking for an experienced Premium Customer Service representative to help manage a portfolio of established customers, (NO COLD CALLING). In this role you will be working closely with the entire sales department to create a connection between Koch & Co and the Customer

You will be required to communicate directly with your customer base establishing a strong relationship. This will be through both inbound and outbound telephone and email communication. Your portfolio will have customers from varied industries, however the main focus will be the Florist industry. 

Training and support is provided.

This is not a role which we expect can operate successfully, working from home.

Daily tasks and KPI’s 

• make 40-50 outbound telephone calls
• ensure your customer base is aware of any promotions available
• respond to all inbound communication
• facilitate inbound product information requests and customer orders
• manage your customer bases order pipeline to ensure Premium Customers service
• Qualify all new customer accounts which are created

  Key strengths required to succeed: 
  -Strong understanding of relationships
  -Service orientated
  -Ability to use an analytical and strategic approach to growing sales in your area 
  -Strong planning skills
   

Your role is supported with a strong marketing and product focus, through a committed team of professionals. We are very proactive and innovative in how we engage and promote to our customers. We also pride ourselves on a strong Customer Service ideology.

Would you like to work for a company that drives sales for you?

Role & Responsibilities:

-Strong customer focus.
-Maintain and grow sales and customer awareness within an existing customer base.
-Introduce innovative stock replenishment systems to your customer base.
-Gaining a knowledge of your customers business to help position opportunity.
-Grow the number of customers which order from Koch & Co. every month
-Build and grow customer relationships to leverage repeat business

The successful candidate will:
-Have good computer and numerical skills
-Be a committed professional who can work autonomously
-Understand how to effectively cover your territory
-Understands time management to achieve results
-Energetic & Dynamic
-Conduct themselves honestly.
-Target focused

REWARDS
A generous base in line with experience and the role.
Commission structure of $6k on target earnings. Superannuation. Phone, are provided.