AddressAre you passionate about improving customer satisfaction and creating market stability? Look no further as we're seeking a dedicated individual to provide top-tier Technical Support for Schneider Electric's Home and Building Automation Products.
We have an exciting opportunity for a Primary Technical Support Engineer to join our Customer Experience team. Based in Adelaide, this role will report into Advanced Technical Support Manager. Our team’s mission is to be Customer’s first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. As our Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in selecting and implementing our products, all while ensuring customer expectations are met and business goals are achieved.
Key operational responsibilities will include:
- Deliver the highest standard of Technical Support
- Develop personal technical expertise and company knowledge resources
- Enhance customer satisfaction and refine customer management skills
- Contribute to lead identification and bolster the company's reputation
About you:
You are innovative and strategic, focused on defining and supporting new models of Technical Support to produce premium services offering to customers. You are customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.
In addition, you possess the following relevant skills and attributes to be successful;
- Diploma/Degree in Electrical, Electronic, Power, Process Automation, Mechatronic, Chemical, Software or Computer Engineering, or Trade Qualification with relevant experience.
- Product-specific training and training qualifications are desirable
- Experience in electrical engineering and installations, technical fault finding, and knowledge of communication protocols
- Good business understanding in customer services, conflict resolution, and business risk
- Advanced computer skills, technical fault-finding skills, data analysis, and awareness of electrical standards
If you're ready to be a trusted advisor, drive customer satisfaction, and contribute to Schneider Electric's success, we want to hear from you! Apply now and be part of our dynamic team that's shaping the future of automation and energy management.
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All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Why us?
At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.
We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.
€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate and we ‘embrace different’ as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion and our DEI Policy
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
