Principal Corporate Customer Experience

Principal Corporate Customer Experience 5087 | Customer Communication & Engagement | Toowoomba CBD Closing date: 19/02/2024 Company Information: ARE YOU A STRONG LEADER WITH PROVEN ABILITY TO LEAD OUR CORPORATE CUSTOMER EXPERIENCE STRATEGY? About You Are you strategically minded and able to develop, implement and measure a Toowoomba Regional Customer experience strategy to assist in the overarching management of Council’s Customer experience section? About the position The Principal Corporate Customer Experience position provides a strategic lens on Customer Experience organisationally and in line with Council and community expectations.  The position is responsible for developing, implementing and measuring a Toowoomba Region Customer Experience Strategy.  The position will also assist in the overarching management of Council’s Customer Experience section, providing supervision in both the operational and strategic functions of this area.    The salary range for this position is $109,817.33 - $123,936.67 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation. This is a permanent full time position based in the heart of the Toowoomba CBD. CBD parking provided. If you are relocating for this position, you may be eligible for reimbursement of relocation expenses to the region in accordance with Council's policy. About our Customer, Communication & Engagement Branch The Customer, Communication, and Engagement team connects our community of internal and external stakeholders with Toowoomba Regional Council’s key information. The team is passionate about creating great experiences through internal communication, customer service, marketing, community engagement and media liaison. You'll join a team of talented, creative and diverse individuals who understand that effective communication is essential in fostering strong relationships across the Toowoomba Region. How to be successful in this position - Success Criteria Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the . How to apply To apply, please submit two documents: A two page cover letter addressing the 'Success Criteria' in the ; and Your current resume. PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above. The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position. Visit our website  for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online. For further information Please contact Brendan Steinhardt (Acting Manager - Customer, Communication & Engagement) on (07) 4688 6*** within business hours. Closing date The closing date for applications is at 11.45pm Monday, 19 February 2024. About Council The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the Council area and…
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