Address
Form of work
SalaryARE YOU A STRONG LEADER WITH PROVEN ABILITY TO LEAD OUR CORPORATE CUSTOMER EXPERIENCE STRATEGY?
About You
Are you strategically minded and able to develop, implement and measure a Toowoomba Regional Customer experience strategy to assist in the overarching management of Council’s Customer experience section?
About the position
The Principal Corporate Customer Experience position provides a strategic lens on Customer Experience organisationally and in line with Council and community expectations. The position is responsible for developing, implementing and measuring a Toowoomba Region Customer Experience Strategy. The position will also assist in the overarching management of Council’s Customer Experience section, providing supervision in both the operational and strategic functions of this area.
- The salary range for this position is $109,817.33 - $123,936.67 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
- This is a permanent full time position based in the heart of the Toowoomba CBD.
- CBD parking provided.
- If you are relocating for this position, you may be eligible for reimbursement of relocation expenses to the region in accordance with Council's policy.
The Customer, Communication, and Engagement team connects our community of internal and external stakeholders with Toowoomba Regional Council’s key information. The team is passionate about creating great experiences through internal communication, customer service, marketing, community engagement and media liaison. You'll join a team of talented, creative and diverse individuals who understand that effective communication is essential in fostering strong relationships across the Toowoomba Region.
How to be successful in this position - Success Criteria
Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the .
How to apply
To apply, please submit two documents: * A two page cover letter addressing the 'Success Criteria' in the
; and * Your current resume.
PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.
The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
Visit our website for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.
For further information
Please contact Brendan Steinhardt (Acting Manager - Customer, Communication & Engagement) on (07) 4688 6233 within business hours.
Closing date
The closing date for applications is at 11.45pm Monday, 19 February 2024.
About Council
The Toowoomba Region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the Council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.
Toowoomba Regional Council services a regional population of 166,500 and employs a team of approximately 1,800 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.
