Principal Corporate Customer Experience

Company Information:

ARE YOU A STRONG LEADER WITH PROVEN ABILITYTO LEAD OUR CORPORATE CUSTOMER EXPERIENCESTRATEGY?

AboutYou

Are you strategically minded and able to develop, implement andmeasure a Toowoomba Regional Customer experience strategy to assistin the overarching management of Council’s Customerexperience section?

Aboutthe position

The Principal Corporate Customer Experience position provides astrategic lens on Customer Experience organisationally and in linewith Council and community expectations.  The position isresponsible for developing, implementing and measuring a ToowoombaRegion Customer Experience Strategy.  The position will alsoassist in the overarching management of Council’s CustomerExperience section, providing supervision in both the operationaland strategic functions of this area.   

• The salary range for this position is $109,817.33 - $123,936.67 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
• This is a permanent full time position based in the heart of the Toowoomba CBD.
• CBD parking provided.
• If you are relocating for this position, you may be eligible for reimbursement of relocation expenses to the region in accordance with Council's policy.

Aboutour Customer, Communication & EngagementBranch

The Customer, Communication, and Engagement team connects ourcommunity of internal and external stakeholders with ToowoombaRegional Council’s key information. The team is passionateabout creating great experiences through internal communication,customer service, marketing, community engagement and medialiaison. You'll join a team of talented, creative and diverseindividuals who understand that effective communication isessential in fostering strong relationships across the ToowoombaRegion.

Howto be successful in this position - SuccessCriteria

Hold the mandatory qualification(s), training and/or experience,as outlined under the 'Success Criteria' in the Position Description.

How toapply

To apply, please submit two documents:

1. A two page cover letter addressing the 'Success Criteria' in the Position Description; and
2. Your current resume.

PLEASE NOTE: Your application may not be considered ifyou do not follow the instructions outlined above.

The preferred candidate will be required to undertake a CriminalHistory Check and a pre-employment medical assessment to assesstheir ability to perform the genuine occupational requirements ofthe position.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council.  Applicants are encouraged to apply online.

For furtherinformation

Pleasecontact Brendan Steinhardt (Acting Manager - Customer,Communication & Engagement) on (07) 4688 6*** within businesshours.

Closingdate

The closing date for applications is at 11.45pm Monday, 19 February2024.

About Council

The Toowoomba Region is about rich traditions and boldambitions. Our long and proud agricultural history has evolvedToowoomba into Australia’s second largest inland citysupporting diverse townships in the Council area and acting as aservice centre for South West Qld and North West NSW.  Theregion is boldly forging new opportunities around the Surat Basinresource sector, education, health, transport and massiveinfrastructure investments.  Growth hasn’t come at theexpense of liveability though, with Toowoomba twice voted in thetop 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of166,500 and employs a team of approximately 1,800 staff, dedicatedand passionate about delivering excellent customer service to thecommunity, residents and visitors throughout the region.  Werecognise that our success depends upon attracting and retainingskilled and talented staff and offer a wide variety of interestingchallenges and opportunities to develop your career.

Attachments:
- Position Description - Principal Corporate Customer Experience (5087).pdf
- TRC Values and Behaviours.pdf