Principal Product Designer

Principal Product Designer

Grade 11/12 - Ongoing permanent role with NSW Telco

Salary Ranges - $139,787 -$161,663

Flexible location - role can be based in Sydney / Bathurst / Gosford

Hybrid working options available and all flexible working arrangements considered.

An exciting ongoing opportunity has arisen for a Principal Product Designer to join the NSW Telco Authority, a rapidly growing part of Digital.NSW within the Department of Customer Service.

The successful candidate will be a highly experienced and motivated individual and play a key role in managing the design of innovative products revolutionising the communication industry.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

The role sits in the Product Team, within the Digital and Technology business unit of NSW Telco Authority.

Opportunities this impactful don't come around often. Don't let this one pass you by!

About the opportunity
As a Principal Product Designer, you will contribute to designing the end-to-end journey of our evidenced based and strategic outcomes. You will be responsible for driving a human-centred and holistic approach, helping to design and guide solutions to improve connectivity, from first stakeholder engagement through to supporting implementation, to achieve positive customer outcomes that drives the delivery of the NSW Telco's programs.

Your Responsibilities

• Facilitate the project product vision by concepting, designing and testing intuitive user experiences to ensure outcomes are achieved on time, on budget, and to quality standards
• Develop a deep understanding of the customer to enable a data driven customer-centered design approach for complex problems
• Continually iterate designs and test with customers to drive project improvements applying strategies and tools for continuous monitoring and evaluation
• Ensure digital accessibility for customers by applying best practice methodologies and industry recognised systems, processes and guidelines
• Lead and connect all parties involved in the User Experience design, including content planners, developers, business units and stakeholders to ensure outcomes are being met
• Research, share and implement latest digital trends and innovations to create a dynamic team culture
• Manage stakeholder relationships through effective communication, negotiation and issues management to ensure stakeholders are engaged throughout the project and project deliverables are met

To be successful in this role you will demonstrate:

• You will bring experience in the design of innovative user-centric products and the understanding of connectivity and the importance of meeting the needs and expectations of our customers and stakeholders
• As an experienced Product Designer, you will have demonstrated your successful collaboration with various teams across different disciplines to create and deliver innovative design solutions. Solutions that have improved and enhanced the quality and performance of your customers.
• You have a passion for design and a knack for communicating your ideas effectively, whether it's through verbal presentations, written documents, or visual prototypes.
• You are always eager to learn from others and to share your insights and feedback, creating a constructive environment for design exploration. You are not afraid to challenge the status quo and to propose innovative and creative solutions that address the needs and goals of your users and stakeholders.
• You can conduct user research to gain insights into the needs, goals, and pain points of your target audience.
• You can also design and run user tests to validate your assumptions and evaluate your solutions. With experienced at identifying and define complex problems and generate novel and feasible solutions. You can also experiment with different approaches and iterate on your ideas based on feedback and data.

Success in this role requires a blend of technical know-how, communication savvy, strategic vision and an innovation mindset!

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Daniel Wright at **************@customerservice.nsw.gov.au

For enquiries relating to recruitment please contact Neha Bajaj at **********@customerservice.nsw.gov.au

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via **********@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 6th March 2024, Wednesday (9:59 am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via **********@customerservice.nsw.gov.au or 02 9494 8***.

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