AddressPrincipal Product Manager
Two x temporary role for upto 12 months
Salary: Grade 11/12 with base salary from 139,787 - $161,663 plus superannuation
Sydney CBD, with flexible work arrangements with in NSW
About you:
DCS Government Technology Platform (GTP) is seeking multiple Principal Product Managers to change the way NSW government leverages Digital products and platforms in delivering services the citizens of NSW. As the Principal Product Manager, you are responsible for end-to-end lifecycle of the GTP platform products. Leading a cross functional team, you will implement the products strategy and deliver outcomes for your customer, the NSW government agency partners, and their customers, from the initial idea to implementation. Focusing on ROI, customer outcomes and continuous improvement, you will drive the successful delivery of product implementation and adoption according to the organisational objectives.
About the role:
Lead one or multi-disciplinary product team to manage the product lifecycle.
Delivery timely outcomes by implementing, helping customer adopt and realise value through the GTP platform products.
Consult with service and technology providers to integrate products and services to maximise return on investment in digital service delivery.
Design, lead and support communications and engagement activities to build organisational understanding and by-in of customer-centric design and approach in Agile environment.
Manage end-to-end product lifecycle, helping to define, de-risk and execute against product vision.
Effectively communicate product roadmaps to stakeholders, supported by customer research and data analytics
Who we are:
The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
Benefits of working for DCS
Accrued flexible leave.
Hybrid working options- flexibility to work from home and office.
Potential to work anywhere in NSW.
Generous leave entitlements including up to 14 weeks parental leave.
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
Applying is easy! Launch your career to the next level by clicking ‘Apply Now’ and submitting your resume and a cover letter (cover letter maximum 1 page) outlining how you meet the skills and experience of this role. Email submissions will not be considered.
Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation
Click Here to access the Role Description
For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via ***************@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 2nd April 2024 at 9:59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our Careers site to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9494 8***.
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