Principal Product ManagerHybrid

This is a Permanent role.

Catch supports Hybrid working – which means a mix of working remote and in our 699 Collins Street Support Centre.

Who is Catch?

At Catch we’re committed to a modern and progressive culture.

We know that’s essential to deliver on our mission of being Australia’s most loved online destination for families, and that maintaining a strong and positive brand connection with customers is not easy. It requires great customer experience and great customer service, realised through great software, great engineering practices and great teamwork. And so, all the things we engineer at Catch, from the catch.com.au website through to the robotics in our warehouses, requires us to embrace innovative, business enabling techniques and evolve the technologies we use.

Shopping Experience (SX) and Customer Experience (CX) at Catch plays a key role in customer acquisition, conversion, and retention by delighting our customers and scaling the Catch business.

The Principal Product role leads the SX and CX practice at Catch including UX. We are looking for a leader with strong domain knowledge and experience in the overall customer journey in a customer centric organisation with retail/ecomm background.

This role partners closely with executives, operations, and technology leaders to understand Catch’s strategic vision, set product strategies and work collaboratively with others to bring them to life through web, mobile, and marketing channels.

This is a key leadership role at Catch. In collaboration with peers, the role takes on key initiatives across architecture, operations, delivery, and culture that improve the overall effectiveness of the product and technology functions.

Role Highlights:

• Define and communicate product strategy and roadmap for the shopping and customer experience domain to meet Catch’s strategic objective, considering costs, benefits, risks, constraints.
• ·Experience in designing and scaling out a product including defining new features, service design and customer journey mapping in all digital channels including mobile.
• ·  Work cross functionally, aligning objectives and key results with internal stakeholders such as product, technology, marketing, eCommerce/Trade, and others to develop clear plans and outcomes.
• Solve product related problems, make decisions, complete trade-off analysis to stay on track towards business deliverable commitments.
• Work with the delivery, engineering, architecture and other teams to deliver initiatives which optimise our customers’ experience in a way that fit into Catch’s product and technology ecosystem.
• Where required, lead a program to deliver outcomes within the Shopping and Customer Experience domain.
• Test and learn product concepts using the relevant tools to find the right product fit
• Take products to market, carefully managing any customer or operational change
• Continuously monitor and optimise performance of the live product set
• Manage risk and issues
• Capture lessons learned to adjust the strategy or roadmap
• Collaborate closely with key senior stakeholders across the business and technology to define the product vision and strategy.
• Serve as the voice of the stakeholder and conversely represent the delivery team to stakeholders; identifies and help the client understand the business model, value proposition.

What you’ll bring to the table?

• 10+ years’ experience in a product function, end-to-end product lifecycle from inception to delivery to implement the product and technology strategy.
• 10+ years experience as a product manager in a digital environment.
• 5+ years experience managing product portfolios
• Strong product design.
• Experience in balancing customer experience and commercial reality.
• Strong stakeholder expectation management and communication.
• Experience in retail, marketplace or ecommerce is highly desirable.
• Experience working in a dynamic agile environment.
• Focus on delivering outcomes.
• Strong analytical capabilities.
• Deep, genuine lean/agile experience and working across scaled teams.
• Outstanding communication, presentation, organisational, and leadership skills across all levels.
• Problem-solving skills, balancing short and long-term horizons.
• Confident with technologies used in product development.

Why join the Catch team?

We’re at a really cool stage of our growth journey, and there’s never been a more exciting time to join the Catch Team!!

Its a fun, challenging and uniquely different place to work and on top of that we offer a range of benefits including:

• Flexibility that works for you. This allows our teams to navigate work life and home life on their terms
• Extended Parental Leave - 16 weeks for Primary Carers
• Convenient Melbourne office location, which is just across from Southern Cross Station
• Modern and Open office space with ample onsite kitchen facilities, break out areas and access to lite breakfast (toast, cereal, fruit).
• End of trip facilities with all the amenities like hair dryers and towel service as well as bike storage
• To enable our team members to give back to our communities, we offer paid volunteer leave
• Subscription to our OnePass loyalty program, so you can enjoy free delivery as you shop on Catch
• A 5% discount when you shop at Kmart, Target, and Officeworks