AddressExciting New Role- Permanent, Full-time, Herston | Be responsible for ensuring core functions of the Queensland Patient Access Coordination Hub (QPACH) run smoothly
The role
In this position, you will be responsible for overseeing and optimising the daily functions of QPACH to ensure operational efficiency. This involves executing devised business strategies to elevate operational effectiveness and achieve organisational objectives. Additionally, you will lead daily huddles with stakeholders from Hospital and Health Services, Queensland Ambulance Service, Retrieval Services Queensland, and Queensland Health, fostering clear communication and collaborative efforts.
Your role will also entail identifying opportunities for process enhancement, implementing solutions to improve efficiency, and initiating and managing projects aligned with business goals. Furthermore, maintaining communication with internal and external stakeholders to ensure alignment with organisational objectives and cultivate beneficial partnerships will be essential. Compliance with legal regulations and internal policies, as well as effective risk management, will be crucial aspects of your responsibilities. Lastly, you will provide regular reports to senior management on operational status, challenges, and accomplishments.
The successful person
To excel in this role, you will need experience in patient flow / patient flow management, and exceptional interpersonal skills and adeptness in strategic written communication, enabling you to engage with and influence various stakeholders while fostering productive relationships and networks. Your record of accomplishment should demonstrate leadership in projects or initiatives aimed at enhancing the efficiency and effectiveness of healthcare service delivery.
Moreover, you should possess advanced project management capabilities, including the establishment of robust governance structures, task definition, prioritization, and effective coordination to meet deadlines consistently. Your experience should highlight successful outcomes sustained over time, alongside advanced expertise in process improvement, implementation, and evaluation methodologies within the healthcare sector.
About us
The Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
Clinical Excellence Queensland (CEQ) has a mission to partner with health services, clinicians, and consumers to drive measurable improvement in patient care through the continual pursuit of excellence. CEQ is committed to a client-first approach; through building strong relationships and understanding the needs and aspirations of our clients, we are best able to achieve our mission.
Benefits
• A fast-paced, challenging and supportive environment
• Competitive salary + generous superannuation and leave loading.
• Flexible working arrangements
• Diverse work culture
• Career training and development
How to apply
To apply for this opportunity:
• Please submit your resume (including the details of two referees), and
• A cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.
