AddressThe team at State Wide ICT Service Delivery (SWISD) values innovation, excellence, collaboration, and empowerment. Our key priorities include enabling learning and organisational productivity, supporting a safe and secure ICT environment in state schools, and fostering equity in education. Key stakeholders of the team include Systems Technicians, Technical Specialists, Project Officers, Operations, IT Support, Service Delivery Managers, and schools across Queensland.
Enterprise Technology Services is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
About the Department:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle
Your Opportunity:
The ideal applicant must possess strong coordination skills, effective communication skills, sound IT skills, and the ability to learn Service Now and other service management tools and processes.
The focus areas for this role encompass:
- Coordination of correspondence, reports, monitoring task progress, maintaining relationships, data entry, Project Support, administrative support, and working with stakeholders.
Additionally, the applicant should be able to work effectively as an individual and a team member, provide high-quality operational and administrative support, maintain knowledge of procedural systems, and log requests in Service Now
Applicants should be:
- Proactive, detail-oriented, adaptable, team players, with strong administrative skills, ability to create change activities, provide support to internal stakeholders, and demonstrate a willingness to learn and grow within the evolving technological landscape.
Your Role:
Responsibilities include:
- Provide spreadsheet, word processing, desktop publishing, and administrative support to the officers of the unit.
- Provide administration, upkeep and monitoring of workforce data, reporting and dashboards, and program monitoring activities.
- Provide executive support for project governance groups to ensure effective implementation of project objectives within the established timeframes and allocated budget.
- Monitor and maintain financial and human resource records for compliance and audit as per relevant departmental policies and guidelines.
- Contribute to the formulation of procedures and guidelines with respect to administrative and database issues.
- Provide routine information and advice on administrative and data issues to management and staff.
Please refer to the attached role description for any mandatory requirements for this position.
How to Apply:
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Write a one-page selection response detailing how your skills, achievements, and capabilities align with the requirements of the role.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
