Process Improvement Manager

As our business has grown, and continually grows, it is imperative Elanor has a focus on being able to improve and adapt to change as a result of our growth, therefore this role will oversee the assessment of systems and processes and identify ways to improve and increase efficiencies across the business. The primary function is to assist Elanor to achieve greater efficiency and solve organisational problems primarily through process optimisation and system change.The Process Improvement Manager will consult and carry out assessments with functions across the Elanor business and provide recommendations to senior management. They will assist with It is imperative the Process Improvement Manager has outstanding communication skills, be adept at business analysis and project implementation.The Process Improvement Manager ('PIM') will understand the business and business priorities. They will be responsible for the review of existing operational systems, identification of Process Improvement opportunities, management, and implementation of new systems across Elanor, together with the design of accompanying policies and procedures to assist the implementation. A key function and focus will be to manage and prioritize the portfolio of projects and designing, delivering and rolling out a bespoke Elanor Project Delivery Framework.Goal:
Improve Elanor's business processes, streamline tasks to improve efficiency and our readiness for further growth and scalability.Key Activities and Responsibilities
? Meeting with teams across the Elanor business to understand pain points, business priorities, inefficiencies and gaps. These business teams include the Real Estate Team, Executive Management Committee, Finance Team, Company Secretariate Team and Investor Relations Team.
? Develop a strong understanding of information flow in business divisions and between systems.
? Mapping and documenting business requirements, processes and workflows. Identify opportunities for new systems or a change in the use of existing systems to improve efficiency and accuracy of data.
? Identify potential areas of improvement or gaps.
? Understanding business priorities and managing business expectations in terms of achievable deliverables
? Document business proposals that recommend that the business implement change to processes, systems or business workflows. Proposals and business cases include risk analysis and project delivery recommendations such as., timeline, resourcing and budget.
? Presenting proposals, findings and recommendations to management and key business stakeholders with confidence.
? Management of, or assisting in, the implementation of projects. This can include documentation of new processes and procedures, change management, and drafting other documentation.
? Documenting and monitoring business processes, rules, metrics and standard operating procedures as a result of improvement initiatives.
? Develop and roll out project management methodologies and run Elanor's Project Governance Committee.
? Monitoring projects across all functions at Elanor to ensure changes align with Elanor's roadmap and business priorities and also ensuring projects are delivered on schedule and of acceptable quality.
? Promoting and developing a continuous improvement culture across the business.
? Be an advocate for improvement and efficiency across the business, continually seeking and research new initiatives or updated industry standards.
? Be an advocate for our scalability with confidence and assurance.KPIs
Strategic and Operational - TBA
Financial - TBA
PeopleRelationships - Internal and External
Other Internal: Across all teams
External: External service providersSkills, Experience and Competencies Required
? Qualifications in Financial management, or Business, Process Engineering or other. Training or formal qualifications in project management, or be willing to undertake formalised project management training
? Motivation and drive for continuous improvement.
? Strong project management background with experience in business analysis.
? Strong analysis, problem solving and presentation skills with outstanding attention to
detail
? Solid experience using various systems.
? Excellent communication skills - with key stakeholders and across the entire business written and verbal.