Procurement Helpdesk Coordinator

Be part of the release of our new Buying Platform
Full time | Continuing | Flexible working arrangements | onsite cafe
$100,577 - $111,748 + super + professional development
At Brisbane Catholic Education, Procurement is blazing a trail, providing vital procurement support to our extensive network of 147 schools and 7 head office sites. As we unveil our cutting-edge Buying Platform, we are not just keeping pace with change; we are setting the standard for innovative and impactful procurement solutions in the education sector. Our mission is to revolutionize the procurement landscape within our school system, utilizing a blend of customer-centric design, strategic procurement practices, robust governance, and social responsibility initiatives. Through the integration of cutting-edge technology, we aim to optimize efficiency, enhance cost-effectiveness, and ultimately, free up our schools to continue delivering innovative education experiences.
Now, we're on the lookout for an exceptional individual to join our dynamic team as a Procurement Helpdesk Coordinator. If you're motivated, organized, and ready to make a tangible impact, this is your opportunity!
About the role:
Serve as the primary point of contact for internal and external customers, addressing inquiries, and providing assistance via the Procurement Helpdesk system (ServiceNow), phone and email.
Troubleshoot and resolve procurement (including procurement system) queries, including but not limited to policy interpretation, procedure guidance, system navigation, and procurement platform administration.
Collaborate with internal teams to escalate and resolve complex procurement and procurement platform related issues in a timely manner.
Maintain accurate records of internal and external customer interactions and issue resolutions in the Procurement Helpdesk system (ServiceNow).
Assist in the development and implementation of training materials and resources for users.
Proactively identify opportunities for process improvements and contribute to ongoing platform enhancements.
About you: To be successful in this role you will demonstrate
Experience in a similar helpdesk role providing procurement advice to internal customers, with the ability to provide training to staff on matters relating to policy, procedure, process and other related procurement matters.
Experience with Cloud-marketplace or Procure-to-Pay system providing platform administration and management (not IT), contact point for suppliers and internal customers, with respect to on-boarding, inquiry handling, user training, catalogue navigation assistance, reporting and analysis.
Strong understanding of procurement processes and best practices.
Ability to build strong working relationships with stakeholders
Ability to troubleshoot and investigate issues and find resolutions in timely manner.
All BCE employees will be:
eligible to work in Australia
Hold or be eligible to hold a Positive Notice Blue card work working with children.
Have a commitment to Safeguarding
Provide proof of identity at the interview as part of the pre employment screening process
For more detail, please refer to the attached Role Description.About the organisation
Why BCE?Brisbane Catholic Education is the second largest non-Government employer in Queensland and proudly hold the title of the largest diocese in the state. With over 147 schools under our umbrella, we are dedicated to providing exceptional education to students across the region. As we continue to grow and build our school you will be committed to innovation, sustainability, and excellence providing contemporary education for students. Belonging to something bigger allows to play a key role in building better communities for a future we will all proud to be part of.BCE benefits: Stronger connections today | Inspired people tomorrow. Benefits & Rewards Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this role.We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. Should you require specific adjustments to the recruitment process to participate equitably, we encourage you to contact us at the time of application.
Apply now to be considered for this exciting opportunity. Applications will be reviewed as they are received and appointment of a successful candidate may occur prior closing date
Closing Date: 29-Feb-2024