- You’re a passionate Product Manager, driven to deliver exceptional customer outcomes
- We’ve transformed our ways of working to take our customer obsession to the next level
- Together we’re delivering outstanding customer experiences, and having a lot of fun along the way
Do work that mattersRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Within RBS, the Personal Lending Team is responsible for end-to-end product management, product design, and customer experience for the Personal Loan products.Do work that mattersReporting to Chapter Lead this
Product Manager role is key in the Personal Lending squad. As a member of the squad, you will support the Product Owner in developing & executing major initiatives to deliver against our business priorities. You will play a critical role in helping the squad deliver exceptional customer and channel experiences, whilst also being responsible for ensuring changes are safely executed and risk outcomes are met.This is a fundamental and impactful role in the team responsible for one of the biggest personal loan portfolios in Australia.This role will be focused on driving customer
Acquisition and Engagement. This includes customer segmentation and research, tracking business performance, driving effective campaigns and building digital features that help customers engage with their financesMore specifically, you will:
- Be the voice of the customer, by having a deep understanding of in-life experiences across the Personal Loan value chain. Be across and pre-empt impact of macro, micro and product landscapes
- Develop, implement and embed strategies for driving Net Promotor Score (NPS) outcomes
- Understand dynamics of the Personal Lending portfolio, including key drivers, trends and leading indicators
- Manage change to continuously improve our product offerings and processes to enhance the overall customer experience
- Build and foster strong relationships across the product value chain, including frontline teams, Compliance and Finance
- Proactively identify, understand and manage risks across the business ensuring they are captured.
We want to hear from people who have:
- Ability to drive outcomes and execute on a roadmap of initiatives
- Advanced communication, stakeholder engagement and influencing skills
- Project and product management skills
- Proven problem solving skills coupled with an ability to innovate
- Previous exposure to product, acquisition, portfolio management, analytics or credit risk - desired
- An understanding of unsecured lending - desired
- Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- Tertiary qualification in a Business / Commerce Degree Preferred
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 23/05/2024
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