- You’re a passionate Senior Product professional, driven to deliver exceptional customer outcomes
- We’ve transformed our ways of working to take our customer obsession to the next level
- Together we’re delivering outstanding customer experiences, and having a lot of fun along the way
Do work that mattersRetail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.The Simple Credit Crew has end-to-end responsibility for the Commonwealth Bank Simple Credit business. We consist of squads that look after the development of the StepPay and Line of credit products, acquisition, the growth of our portfolio including new products and features and end-to-end process improvement.See yourself in the team:Working in the StepPay Momentum squad, this Senior Manager role is a pivotal role to the success of the squad. You will report to the Chapter lead for Simple Credit Product and Solutions, who will support you with your performance and development. As a member of the squad, you will support the Product Owner in shaping our StepPay product offering, enhancing the customer experience and driving business growth. You will play a critical role in shaping our spend and usage strategy and proposition, collaborating with the squad to deliver exceptional customer experiences, driving portfolio growth whilst also being responsible for ensuring changes are safely executed and risk outcomes are met.
Key responsibilities will include:- Product strategy: Contribute to the development and execution of StepPay’s strategy from solution development through to delivery
- Market research and analytics: Identify trends, customer preferences, regulations, and competitive landscape to inform product development
- Product development: Lead the end-to-end product development process, from ideation and concept development to launch, ensuring products are designed to meet market demands
- Risk management: Responsible for proactively managing risks including performance of regular controls, robust product governance, identification of issues, escalation and swift resolution of issues including remediation
- Customer experience: Continuously improve the customer experience by reviewing and enhancing product features, benefits, and digital experience
- Financial performance: Manage the financial performance of the StepPay’s portfolio, optimising revenue and profitability through pricing, fees, and rewards programs
- Cross functional collaboration: Work closely with cross functional teams, including finance, marketing, compliance, technology, and distribution to ensure seamless product delivery
- Compliance: Ensure StepPay complies with all relevant regulatory requirements and assist with regulatory responses
- Performance Analysis: Analyse product performance, KPIs and customer complaints to identify areas for improvement and opportunities for growth
We want to hear from you if you have:
- Advanced ability to drive outcomes and execute on a roadmap of initiatives
- Advanced communication, stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently
- Proven problem-solving skills coupled with a strong ability to innovation and think differently about strategies to grow the portfolio
- Experience in delivering strong outcomes in an Agile environment
- Ability to think analytically and use data and insights to make decisions
- Sound commercial acumen
- Strong retail product knowledge is preferred, experience managing banking products highly regarded
- Tertiary qualification in a Business / Commerce Degree Preferred
- Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks
Your developmentIf you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 18/04/2024
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