Product Manager, Loyalty Programs

• Permanent role based in our office in Collingwood
• Grow and diversify your career
• New role within our Product and Ancillary Revenue Team

If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns in our 20-year-history. Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.The Product Manager, Loyalty Programs is a new role within our Product and Ancillary Revenue Team, reporting to the Manager, Member Programs. This role is responsible for airline Loyalty Programs’ strategy and experience for Jetstar customers. This includes Qantas Frequent Flyer, Emirates Skywards and JAL Mileage Bank.In this role, you will work closely with Marketing and Digital teams to increase awareness of the earn and burn proposition and develop strategies to drive member engagement. In particular, you will collaborate closely with Qantas Loyalty stakeholders to co-design enhancements to the Qantas Frequent Flyer offering for Jetstar, keeping the Jetstar customer front of mind. In doing so, you will develop strong working relationships with stakeholders across the Qantas Group ensuring the success of the partnership.The core responsibilities of this role are:

• Developing the Loyalty Programs’ strategy for customers booking and flying on Jetstar
• Co-designing the Qantas Frequent Flyer experience with Qantas Loyalty stakeholders
• Translating the earn and burn strategy into a program of work that delivers business outcomes and great member experiences
• End-to-end development of new products and new loyalty relationships from business case creation to delivery
• Using research and data to create a program roadmap across all airline Loyalty Programs that drives member engagement and repeat purchase behaviour
• Identifying opportunities to grow awareness of earn and burn opportunities in Jetstar channels and driving the delivery of initiatives with Marketing and Digital teams
• Conducting regular reporting against KPIs and adapting the roadmap where required
• Presenting outcomes of the Jetstar and Qantas Loyalty partnership to senior leadership at regular review sessions
• Managing cross-functional stakeholder relationships across the Qantas Group and with partner airlines
• Contributing to team culture, ensuring it continues to be a great environment to work in

To be considered for this role, you will need:

• 4+ years’ commercial or product experience preferred
• Leader who also works well autonomously with situational support from their manager
• Flexible approach to work and responsibilities
• Well-developed numerical, analytical and computer skills
• Strong knowledge of MS Office software as well as ability to learn Jetstar standard software packages
• Excellent interpersonal, written and verbal communication skills and the ability to build positive working relationships
• Ability to influence positive outcomes at a senior level

About JetstarThe Jetstar Group has airlines in Australia, New Zealand, Singapore and Japan. Launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.Our CultureJetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.Our BenefitsTeam members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.Inclusion and DiversityJetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.Applications close: 25 June 2024Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.