AddressAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
• 5 weeks' Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional information:
• This role is permanent full-time, 76hrs/fortnight.
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day, evening, and alternating weekend shifts (both Saturday and Sunday).
About this work area
As Product Recovery & Quality Manager your responsibilities will include, but are not limited to:
• Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do, secure competence, development, and succession planning.
• Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.
• Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.
• Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.
• Presenting IKEA products in the As-Is shopfloor using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the business.
• Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.
As Product Recovery & Quality Manager you are or have:
• An experienced leader with an ability to deliver strong business results through people.
• A passion for sustainability and are determined to make an impact that is good for the environment & business.
• Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department.
• Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.
• A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop and share your knowledge with others.
• Ability to collaborate across functions, as well as to influence and communicate effectively at all levels of a fast-paced, change oriented organisation.
• Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.
• Proven P&L accountability, advanced computer literacy and proficient in Microsoft Office suite/apps (MS Excel intermediate to advanced level).
We need people like you
At IKEA, work is so much more than a job. Come join us!
