Product Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/
Product Support Engineer (PSE):
AVEVA is hiring a Product Support Engineer for our Sydney office. If you are looking to expand your career horizons in the areas of industry, technology and client-facing work, look no further than the Product Support Engineering role at AVEVA. In this role, you have the opportunity to make a significant impact for our enterprise customers, including Fortune 100 companies, each day, while simultaneously building upon your existing skillsets. The role will allow you to develop a variety of skills that will contribute to your entire career while working with a team of talented people who help our dynamic range of customers related to the PI System.
Responsibilities
As a Product Support Engineer, you will:
Complete our New Hire Orientation and a thorough training program where you learn about our products, customers and company culture via classroom training, customer interactions, visiting operating facilities, shadowing and hands on experience helping customers get value from their PI System.
Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site to best serve their environment while performing a variety of complex technical challenges.
Teach our customers how to use our software as an instructor for public classes, or assist in the development of your peers by getting involved as an internal instructor or job trainer for PI System
Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.
Grow your technical skill set by developing a solid foundation in the PI System, related software and industry technologies.
We’re looking for:
Self-motivated individuals with a customer mindset and desire to help people
Enthusiasm for technical problem solving, with attention to detail and strong communication skills
Ability to learn and research in a dynamic and engaging environment
Bachelor's Degree, Master's Degree or PhD
Engineering, Mathematics, Computer Science, Natural Sciences or related field
GPA 3.25 or above a plus
0-4 years of work experience
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.