Professional Services Consultant

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer's diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.
We're an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can't be found in any other company.
It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.
The purpose of the role is to work with our Ready Workforce (Zambion) customers throughout their customer journey with us, ensuring they have the right technology for their continuous business requirements.
As a Professional Services Consultant, you will demonstrate and articulate solutions to complex business problems for our existing customers using RDY software. Your role is incredibly important in helping ReadyTech Workforce Solutions achieve its goal of building advocacy and delivering world class customer satisfaction. You will be primarily responsible for assisting and collaborating with the customer success organisation in providing consulting services to ReadyTech Workforce Solutions existing customer base.
You will get to:

• Engage with our customers to understand their business requirements

• Compile SOW to articulate the solution to confirm the client needs

• Collaborate with the Development Team to scope customer specific rules

• Actively communicate with the product management teams to enhance product capabilities to meet our customers' needs

• Where applicable, execute on the findings or collaborate with subject matter experts internally to resolve the customers' challenges

• Apply expertise knowledge of our RDY systems to inform our customers in order to drive usage and adoption through best practice

• Take ownership of the Customer Resolution Centre. Through undertaking audits and systems health checks for customers falling into this Centre, provide subject matter expertise and advice regarding the customers current system usage and set-up and clearly articulate resolutions for a more efficient and productive customer outcome and experience

• Deliver estimates for the design and development phase in partnership with the Customer Success Manager, Technology Team, and any other subject matter experts for the CSM to provideaccurate and timely cost estimates

• Create technology focused demonstration scenarios and carry out the demonstrations with customers where applicable

• Travel may be required

More about you:

• People compliment your relationship and stakeholder management at all levels, and you are seen as the ultimate team player

• You have excellent project and time management skills and enjoy a good to do list

• You enjoy solving problems and have the ability tothink outside the box

• You have an inquisitive and self-starting nature when it comes to learning

• You have the ability to think analytically with a good understanding of technical jargon

• You have a strong technical aptitude

Ideally your knowledge and experience look like the following:

• Understanding of either NZ or Australian payroll compliance (knowing both would be incredible!)

• Experience using or implementing complex Payroll Systems in the Australian Region

• You have a basic functional understanding of SQL or similar languages

• A working knowledge of time and attendance (desirable)

• Australian award application knowledge (desirable)

• Ready Workforce (Zambion) and/or Ready Pay (HR3) (advantageous)

• Understanding of technology design and delivery

• Track record of building effective working relationships with cross functional teams such as Sales, Development, Customer Success and Support

Why you should become a ReadyTecher:

• A day off for your birthday- hip hip hooray!

• Additional 4 days of leave each year

• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island

• Hybrid work, with in-house baristas in Australia via the Ready Beans team

• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7

• Paid parental leave

• Additional paid leave for miscarriage, endometriosis and menopause

• Volunteer leave

• Flu vaccinations

• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!