Service And Repair Consultant

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.RAC Security is one of the largest home security providers in Perth, visiting over 6,000 homes every year offering expert advice and tailored solutions, from full installations, technical support, servicing and Repairs.What will you be doing?
In this permanent position you will be managing and resolving incoming phone and email enquiries from customers relating to Service and/or repair of alarms, CCTV and associated systems.Other responsibilities will also include:

• Answering and resolving incoming service-related phone and email enquiries.
• Actioning and resolving incoming work orders received from monitoring station related to alarm faults and user issues.
• Efficiently scheduling and booking service/repair visits for members
• Ordering parts and equipment to supply the onsite Service and Repair technicians
• Providing assistance and support to Operations Team Leader and Technician Team Leader to ensure servicing process is effective, including relationship management of our supplier network.

What are we looking for in you?
To be successful in the role, you will need the following skills and experience;

• Basic knowledge of alarm and CCTV products and their functionality (desirable)
• Proactive approach to problem solving to ensure a high level of accuracy applied to work.
• Well-developed interpersonal skills
• Strong customer focus with ability to work under pressure and meet deadlines
• Effective teamwork skills and ability to develop positive workplace relationships
• Excellent organisational and time management skills with self-motivated with a proactive approach to work
• Computer literate with knowledge of MS Office and remote access applications
• Knowledge of DSC, Reliance/NX, Bosch alarm systems and IP CCTV systems (desirable)

What can we offer you?
A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

• Access to RAC member benefits
• An established Diversity & Inclusion strategy
• Generous discounts on home, contents and car insurance plus free roadside assistance
• In-house Health and Wellness programs
• A competitive base salary plus super (ability to purchase additional leave)
• A very active Social Club - join one of the most active social clubs in Perth with over 900 members!

How to ApplyIf you are a dynamic person with a strong background in customer service, ready to strive for success, please submit your resume and cover letter by clicking Apply Now.Application deadline is Friday 12th July 2024.RAC Home Services is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.#BetterJourneys#LI-LJ1