AddressJob Summary:Professional Services Helpdesk Coordinator
Company: Consillion (Australia) Pty Ltd
Location: Adelaide (Keswick)
About Consillion:
Consillion is a global leader in providing innovative cash management solutions that help businesses reduce costs and eliminate inefficiencies associated with cash handling. We offer a comprehensive range of automation solutions, including self-service devices, smart safes, recycling systems, cash counters, sorters, and software solutions for sectors like banking, retail, hospitality, gaming, and cash in transit.
Position Overview:
As the Professional Services Helpdesk Coordinator, you will play a critical role in supporting Consillion's expanding software portfolio. This newly developed role has been created to address the growing importance and size of the software solutions that Consillion supplies and supports. You will be instrumental in ensuring smooth operations, handling support tickets, and collaborating with various teams to deploy solutions effectively.
Primary Responsibilities:
- Provide end-user and internal support for SaaS solutions sold and supported by Consillion.
- Classify and prioritize support tickets through Freshdesk.
- Investigate, analyze, and troubleshoot solution issues, providing feedback or solutions to the development team.
- Verify defects, fixes, and solutions in collaboration with the development team.
- Collaborate with internal and external teams to ensure successful deployment of solutions to customers.
- Provide regular progress updates and reports to the team and/or customers.
- Design online dashboards according to customer or Consillion specifications.
- Communicate customer change requests to relevant stakeholders (development teams, commercial teams, etc.).
Qualifications:
- Completion of High School Certificate (HSC).
- Undergraduate degree preferred.
- Experience and Skills:
- Exceptional work ethic with strong values and principles, always striving to exceed basic expectations.
- Strong attention to detail and organizational skills.
- Personable, presentable, and articulate.
- Understanding of SaaS solutions, dashboards, and basic networking principles.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- The chance to be part of a global leader in cash management solutions.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience.
Join Consillion and help us transform the way businesses manage cash, driving efficiency and innovation in cash automation solutions globally.
