Address Join Australia’s peak body to further the development of the clean energy industry
Key role in continuous improvement
Work with a like-minded and values-driven team
The Clean Energy Council (CEC) is the peak body for the renewable energy and energy storage industry in Australia. We represent and work with hundreds of leading businesses operating in solar, wind, hydro, energy storage, green hydrogen and emerging technologies. At the Clean Energy Council, it is important we live our values of Integrity, Collaboration, Leadership, People Focus and Service Excellence every day in the way we work.
Reporting to the Director, Regulation Industry Programs & Advisory Services, the Program Delivery Manager is responsible for leading the New Energy Tech Consumer Code (NETCC) program and service delivery for industry programs across six value streams of operation excellence. Leading the accreditation team to ensure NETCC approved retailers protect consumers when purchasing and installing new energy technology, the Program Delivery Manager will work closely with transformation teams and report to the NETCC Council and Panel on program performance, growth and retention strategies. Leading the contact centre operations to ensure the service team is effectively cross-skilled for the entire division, you will focus on uplifting customer experience and offering industry updates. Developing and leading change management for transformation projects, you will foster and implement a commitment to continuous improvement within the team.
As the Program Delivery Manager, you will have at least five years experience in both operational leadership in a complex environment, and project/program management. Well experienced in leading service for business customers, you will have in-depth knowledge of business operating models, including customer service, sales, marketing and governance structures. Having strong understanding of the regulatory framework to protect consumers, you will show high-level capability in stakeholder engagement, with the ability to establish and nurture relationships at all organizational levels. Proficient in written communication, financial analysis and strategy development, you will have the ability to quickly learn new processes and adapt to a changing work environment. Possessing tertiary qualifications in a relevant field, you will have experience in online project management tools like Jira and MS Planner.
For more information about the role please follow this link (copy and paste)
For a confidential discussion or further details about the role, please contact Christopher Hughes on 0431 861 230 or Ashley Wilkes on 0401 298 395 from Davidson who are partnering on this recruitment engagement.
